Customer Experience Specialist

Delta Dental of Wisconsin•Town of Hull, WI

14h•Hybrid

About The Position

At Delta Dental of Wisconsin, we are champions of Oral Health, and we have built our company on a foundation of delivering innovative products and services within our culture of legendary service. Our culture that sets us apart within our industry and the way we do business and it is different. Our employees stay here because the organization supports them as employees and their career growth. We have many employees who have stayed for 25, 30, or even 45 years within our organization. Delta Dental of Wisconsin is currently seeking customer service focused individuals to join our team. This full-time hybrid position is located at our corporate headquarters in Stevens Point. This position is responsible for providing front line service to promote a positive customer experience while responding to telephone inquiries from members, provider office staff, agents/brokers and employers.

Requirements

Customer service skills

Responsibilities

Providing front line service to promote a positive customer experience
Responding to telephone inquiries from members, provider office staff, agents/brokers and employers

Benefits

Health, vision, dental and life insurance
Short- and Long-term disability insurance
Health Savings, Flexible Spending and Dependent Care Accounts
Competitive base salary
Incentive compensation based on company results
401(k) with Employer match for income contributed up to an annual maximum (pre-tax or Roth)
Bi-weekly employer contribution to employee retirement account of 6.5% gross compensation
Significant wellness programming to support you, regardless of whether you work from an office, or from home
Paid Time Off (PTO) allotment that includes PTO time based on years of service
Company holidays
Time off for volunteering/community work