Customer Experience Specialist

Perry & Young Dental Lab•Heber Springs, AR

2d•Onsite

About The Position

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Experience Specialist opportunity located at NDX Green in Heber Springs, AR. THIS IS NOT A REMOTE POSITION. The regular scheduled hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time. This is a full-time opportunity featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holidays, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Requirements

Must be able to read, write, speak and understand English
Attention to detail and accuracy
Customer service focused
Technical Skills to handle doctor concerns/complaints
Patience in dealing with potentially frustrating situations
Excellent communication skills
Dental procedures proficiency
Proficient with various computer programs
Ability to work well with technical laboratory staff
Required: High school diploma or GED equivalent
Technical skills in a variety of dental lab areas
3 years of dental experience
Dental Terminology

Nice To Haves

Customer service or sales experience preferred

Responsibilities

Act as liaison between accounts and laboratory technicians on questions regarding case design working times or other areas of concern.
Perform dental procedures when so requested or required by laboratory upper management.
Evaluate dental cases in laboratory when requested by laboratory accounts or necessitated by difficulties of case.
Participate in continuing education courses or seminars provided by the laboratory if needed in either a presentation or support capacity.
Work with technicians to critique or assist with design of cases for function and aesthetics.
Assist doctors on treatment plans for implant or other type cases.
Represent laboratory at trade shows, study groups, seminars or other functions as requested by management.
Consult with accounts regarding procedures or materials they use in an attempt to improve the quality of their work and reduce repairs/remakes.
Assist accounts on-site operatory with difficult cases or patients.
Review case critic forms and discuss with accounts and appropriate lab personnel to eliminate problems.
Call new accounts to identify preferences and establish an initial Lab/Dr. relationship
All other duties as assigned.