Inside Sales - Customer Experience Specialist

Intertek

9d•Onsite

About The Position

Intertek, a leading provider of quality and safety solutions, is seeking a Customer Experience Specialist to join their Transportation Technologies team in Kentwood, MI. This role offers an opportunity for career growth in technical sales. The team provides Total Quality Assurance expertise to the automotive, battery and energy storage, and related transportation industries, evaluating products against quality, safety, sustainability, and performance standards. Intertek focuses on reducing risk for consumers, brands, and organizations globally, going beyond traditional Testing, Inspection, and Certification to be a Total Quality Assurance Provider.

Requirements

HS Diploma or GED required.
1+ years of customer service or sales experience.
Ability to effectively articulate capabilities in a variety of formats to a variety of audiences.
Must have superior interpersonal skills.
Model Intertek’s 10X Energies at all times within the work place, practicing business the right way.
Be aware of, and adhere to, safety practices and policies to ensure your own safety, as well as the safety of others who may be affected by your actions at work.
Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines.
Must be detailed-oriented and able to effectively prioritize and organize workload, with efficient time management.
Ability to communicate and interact effectively in verbal written and presentation formats.
Must possess the fundamental technical and administrative skills required to perform the job duties.
Must be customer focused and quality driven.

Nice To Haves

Bachelor’s Degree in Marketing, Sales, Communication, or Technical field.

Responsibilities

Respond to all in-bound quote requests.
Log information into CRM as required.
Communicate with clients to ensure requests are understood and responded to in a timely manner.
Generate pricing for quote requests utilizing provided pricing tools and/or deliver quotes to customers.
Develop standard pricing tables and/or proposal templates.
Follow-up on outstanding quotes as needed.
Follow-up on aged accounts regarding potential business as needed.
Perform research regarding quote loss, report data to leadership and track and make notes accordingly.
Assist leadership with assembling reports/presentations.
May be assigned to manage designated accounts.
Perform other duties as assigned.