Inside Sales/Customer Service Representative

JENSEN INFRASTRUCTURE•Phoenix, AZ

12d•Onsite

About The Position

The Inside Sales/Customer Service Representative is a key position at Jensen Precast. You will work in an exciting and diverse environment and meet interesting people. Your primary customers are contractors, engineers, and project managers. You’re on the phone, taking orders and building relationships with many local customers. Reporting to the Sales Manager, you’ll primarily work with the Sales team, Dispatch, and Engineering team. A highlight of your day-to-day will include: Answering inbound phone calls from customers looking for product quotes, purchases, or other inquiries. Assisting with all walk-in customers and sales calls. Producing quotations using the Enterprise Resources Planning Software (ERP). Coordinating order processing with Project Managers, Customer Service Representatives and Outside Sales team. Assisting Outside Sales Representatives and Customer Service Representatives with post-sale customer support, submittal information and order entry.

Requirements

Enthusiastic and motivated in a fast-paced environment.
Ability to work with a diverse customer pool.
Skilled at multi-tasking.
Customer service experience.
Construction background.
Experience with an ERP system and understanding of its fundamentals.
Does not take shortcuts.
Safety conscious.

Responsibilities

Answering inbound phone calls from customers looking for product quotes, purchases, or other inquiries.
Assisting with all walk-in customers and sales calls.
Producing quotations using the Enterprise Resources Planning Software (ERP).
Coordinating order processing with Project Managers, Customer Service Representatives and Outside Sales team.
Assisting Outside Sales Representatives and Customer Service Representatives with post-sale customer support, submittal information and order entry.

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