Inside Sales/Customer Service Representative

Jensen Infrastructure • Phoenix, AZ

11d • Onsite

About The Position

The Inside Sales/Customer Service Representative is a key position at Jensen Precast, working in an exciting and diverse environment with contractors, engineers, and project managers. The role involves taking orders and building relationships with customers primarily over the phone. Reporting to the Sales Manager, the representative will collaborate with the Sales team, Dispatch, and the Engineering team.

Requirements

• Enthusiasm and motivation in a fast-paced environment.
• Ability to work with a diverse customer pool.
• Strong multi-tasking skills.
• Customer service experience.
• Construction background.
• Experience with an ERP system and understanding of its fundamentals.
• Commitment to not taking shortcuts.
• Safety consciousness.

Responsibilities

• Answering inbound phone calls from customers looking for product quotes, purchases, or other inquiries.
• Assisting with all walk-in customers and sales calls.
• Producing quotations using the Enterprise Resources Planning Software (ERP).
• Coordinating order processing with Project Managers, Customer Service Representatives and Outside Sales team.
• Assisting Outside Sales Representatives and Customer Service Representatives with post-sale customer support, submittal information and order entry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed