Inside Sales Coordinator

Johnson Health Tech Companies•Bloomington, MN

1d•Onsite

About The Position

The Inside Sales Coordinator will assist the JFW Commercial Sales Team by providing various administrative and operational support to ensure a smooth and efficient delivery of products to our customers.

Requirements

High school degree or equivalent required
Previous administrative experience and/or background is required
Basic working experience with Microsoft Office programs including Word and Outlook
Experience working with adobe and/or other publishing software
Strong organizational skills
Must be punctual and reliable

Nice To Haves

Additional training in administration, business or other related courses is preferred

Responsibilities

Assist with quote creation
Assist with customer proposal creation
Assist with presentations
Assist with distribution of quotes, proposals, and presentations to customers as needed
Manage the commercial CRM (Customer Relationship Management) system
Assign sales leads within the CRM
Set up new users in the CRM
Train new Commercial Account Managers on the CRM
Oversee distribution of retail referral leads
Contact Commercial Account Managers (CAMs) as needed to update their lead status
Track wins/losses and report for commissionable purposes
Coordinate lead generation for CAMs
Assist in scheduling appointments
Manage all lead generation systems
Qualify and distribute warm leads to the sales team
Hit assigned monthly targets for new lead generation
Find and qualify new opportunities
Introduce the company and solutions to the customer
Warm the relationship and opportunity to pass to outside sales
Facilitate the steps through delivery of items are finalized
Provide oversight on submitted orders for accuracy in product, customer information, payment terms, etc.
Communicate ETAs, shipping updates, delivery timelines, and site readiness
Own the communication between the customer, operations, sales, and installation
Manage unforeseen delays and site readiness issues and communicate to all necessary parties
Oversee all open service needs for the assigned sales team
Provide communication and coordination with the service team and 3rd party to achieve resolution
Establish a continuous line of communication with the customer and sales as the process progresses to resolution at every step of the process
Own the service process from identification of issue through resolution with communication to all parties
Coordinate open accounts receivables between sales, accounting, and the customer
Update the status on AR document
Proactively contact the customer for updates on payment status
Collect payments as needed
Provide W9, COIs, invoices, etc. as needed to assist with swift payment
Performs other duties as assigned