Inside Sales Coordinator
About The Position
TalentFish is seeking an Inside Sales Coordinator for a growing manufacturer of HVAC air-side products. This role is crucial in supporting independent sales representatives across North America by providing quote support, managing opportunities, coordinating customer interactions, and driving projects. The ideal candidate is organized, curious, customer-focused, and can manage multiple projects in a fast-paced environment. The Inside Sales Coordinator reports to the Inside Sales Manager and partners with sales representatives to deliver exceptional support and service. This role involves high-volume quotation management, proactive opportunity follow-up, and cross-functional coordination. Success requires responsiveness, attention to detail, a consultative approach, and the ability to manage numerous active projects while focusing on customer needs and business objectives. This is not an order entry or quota-carrying sales position, but a key contributor to revenue generation by enabling representatives to respond quickly and accurately to customer opportunities.
Requirements
- Demonstrated ability to manage multiple concurrent priorities and deadlines.
- Strong written and verbal communication skills, particularly through email correspondence.
- Excellent attention to detail and commitment to data accuracy.
- Customer-focused and consultative approach to problem solving.
- Strong organizational and time management skills.
- Comfort working within CRM, ERP, and business software platforms.
- Mechanical aptitude and interest in learning technical products.
- Associate's Degree or Bachelor's Degree preferred. Relevant customer-facing, sales support, inside sales, quotations, project coordination, or related experience may be considered in lieu of a degree.
- Authorization to work in the U.S. without current or future visa sponsorship.
Nice To Haves
- Prior CRM experience.
- HVAC industry experience.
- Experience supporting independent sales representatives or channel sales organizations.
- Experience within manufacturing, industrial products, building products, or distribution environments.
Responsibilities
- Serve as a primary point of contact for independent sales representatives across North America.
- Build strong relationships through responsiveness, reliability, and product knowledge.
- Assist with product selection, options, and standard product configurations.
- Develop working knowledge of a diverse HVAC product portfolio.
- Identify when more complex technical support is needed and engage technical resources appropriately.
- Manage a high volume of inbound quotation requests and orders with speed and accuracy.
- Coordinate multiple active quotes and opportunities simultaneously.
- Maintain accurate customer, project, and opportunity information within CRM and ERP systems.
- Ensure timely communication and follow-up throughout the sales process.
- Follow up on significant open quotations and strategic opportunities.
- Gather information regarding project status, competitive positioning, and decision timelines.
- Initiate internal discussions when pricing, timing, or project dynamics require additional attention.
- Utilize CRM tools and technology-driven outreach campaigns to support sales efforts.
- Identify opportunities to recommend complementary products and additional solutions.
- Respond promptly and professionally to representative and customer inquiries.
- Resolve routine product and order-related questions.
- Escalate complex technical issues to appropriate subject matter experts.
- Collaborate with Sales, Engineering, Manufacturing Engineering, Operations, and Customer Service teams.
- Continuously reprioritize activities based on changing customer and project needs.
Benefits
- health insurance
- 401(k)
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
