Inside Sales Coordinator
About The Position
As an Inside Sales Coordinator, you will serve as the primary point of contact for customer inquiries, providing timely and professional support. You will be responsible for preparing and managing customer quotations, pricing proposals, and sales documentation with a high degree of accuracy. A key part of this role involves developing competitive freight pricing by collaborating with operations, carriers, and the global network to identify the best transportation solutions. You will coordinate with operations teams to verify routing options, transit times, service availability, and shipment requirements. This role also involves following up on quotations and sales opportunities, maintaining regular communication with prospective customers to support business development efforts. You will partner with Business Development Managers to identify, qualify, and pursue new business opportunities while supporting the sales pipeline. Collaboration with Rhenus offices and international partners is essential to develop customized logistics solutions that meet customer requirements. Maintaining accurate customer records, pricing data, sales activities, and pipeline information within internal systems is crucial. You will also prepare sales reports and analyze performance metrics to support business planning and management reviews. Additionally, you will maintain internal pricing databases, customer contact directories, and sales support documentation, and coordinate customer onboarding activities, including credit documentation, account setup, and welcome communications. Building and maintaining strong customer relationships by delivering exceptional service and identifying opportunities to support long-term account growth is a primary objective. Other duties and special projects as assigned will also be part of your responsibilities.
Requirements
- Bachelor’s degree in business, supply chain management, logistics, or a related field, or an equivalent combination of education and relevant experience.
- 3+ years of experience in inside sales, sales support, customer service, or commercial operations within the freight forwarding, logistics, transportation, or supply chain industry.
- Working knowledge of international freight forwarding, transportation services, and global supply chain operations; experience with ocean, air, or multimodal freight is considered a strong asset.
- Proficiency with Microsoft Office, particularly Excel, Outlook, and Word; experience with CRM platforms and transportation management systems (TMS) is highly desirable.
- Strong communication and interpersonal skills, with the ability to build relationships and provide exceptional customer service.
- Highly organized with excellent time management skills and the ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving skills with exceptional attention to detail and accuracy.
- Self-motivated, results-oriented, and proactive, with a strong sense of ownership and initiative.
- Demonstrated ability to quickly learn new systems, adapt to changing priorities, and work collaboratively within a team environment.
- Professional written and verbal communication skills in English.
Nice To Haves
- Previous experience preparing freight quotations, coordinating customer proposals, or supporting business development activities is strongly preferred.
- Familiarity with international shipping documentation, Incoterms, and customs processes is considered an asset.
Responsibilities
- Serve as the primary point of contact for customer inquiries, providing timely, professional support and coordinating solutions with internal teams.
- Prepare and manage customer quotations, pricing proposals, and sales documentation with a high degree of accuracy.
- Develop competitive freight pricing by collaborating with operations, carriers, and the global network to identify the best transportation solutions.
- Coordinate with operations teams to verify routing options, transit times, service availability, and shipment requirements.
- Follow up on quotations and sales opportunities, maintaining regular communication with prospective customers to support business development efforts.
- Partner with Business Development Managers to identify, qualify, and pursue new business opportunities while supporting the sales pipeline.
- Collaborate with Rhenus offices and international partners to develop customized logistics solutions that meet customer requirements.
- Maintain accurate customer records, pricing data, sales activities, and pipeline information within internal systems.
- Prepare sales reports and analyze performance metrics to support business planning and management reviews.
- Maintain internal pricing databases, customer contact directories, and sales support documentation.
- Coordinate customer onboarding activities, including credit documentation, account setup, and welcome communications.
- Build and maintain strong customer relationships by delivering exceptional service and identifying opportunities to support long-term account growth.
- Perform other duties and special projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
