Inside Sales Coordinator

The Aagard Group•Alexandria, MN

52d•Onsite

About The Position

The Inside Sales Coordinator will serve as the main customer contact, working closely with the Applications Engineer to manage all aspects of customer engagement for New Sales Opportunities (NSOs). This role supports the setup of NSOs and assists the Applications Engineer throughout the sales process until a purchase order is received. The coordinator will process purchase orders for new machine sales and coordinate the transition of sold projects to the Project Management team. Additionally, they will monitor and track NSO progress to ensure timely follow-up and effective communication with all stakeholders. For the VIP Customer Program, the coordinator will help organize customer calls and internal meetings, document discussions, track follow-ups, and manage action items in the CRM system. They will also maintain and update task lists, collaborate with internal teams to resolve customer issues, and provide proactive support to VIP customers. The role emphasizes delivering exceptional customer service, continuously improving the customer experience, promoting customer-focused processes, and identifying opportunities for improvement to strengthen the Aagard experience.

Requirements

Associate’s or Bachelor’s degree in Business, Sales, Marketing, or a related field, along with 2 years of related experience, or an equivalent combination of education and experience.
Proficient keyboarding, computer, proofreading, and editing skills.
Experience with Microsoft Office and ability to learn Aagard software.
Strong prioritization, time management, organization, proactive decision-making, and attention to detail.
Confidence and ability to communicate professionally with internal and external customers verbally and in writing.
Ability to handle confidential information with tact and discretion.
A conscientious approach to meeting and exceeding customer expectations.
A Real ID or Passport is required.
Ability to travel as needed, with 1-2 trips annually.

Responsibilities

Serve as the main customer contact, working closely with the Applications Engineer to manage all aspects of customer engagement for NSOs.
Support the setup of NSOs and assist the Applications Engineer throughout the sales process until a purchase order is received.
Process purchase orders for new machine sales and coordinate the transition of sold projects to the Project Management team.
Monitor and track NSO progress to ensure timely follow-up and effective communication with all stakeholders.
Help organize customer calls and internal meetings to ensure clear communication and coordination.
Document discussions from both internal and external meetings, track follow-ups, and manage action items in our Customer Relationship Management (CRM) system.
Maintain and update task lists to ensure timely completion of responsibilities.
Collaborate with internal teams to resolve customer issues and provide proactive support to VIP customers.
Deliver exceptional customer service that consistently exceeds expectations, ensuring timely and effective responses to inquiries.
Continuously strive to improve the overall customer experience by providing prompt and thorough support, reinforcing Aagard’s commitment to helping customers win.
Promote customer-focused processes and best practices to enhance satisfaction and loyalty.
Identify opportunities for improvement in customer interactions and support initiatives that strengthen the Aagard experience.

Benefits

Comprehensive Healthcare for You and Your Family
No-Cost Coverage: Preventive & major medical coverage for you and your family—fully paid by Aagard.
Flexible Health Options: Choose your own plan with company contributions through our Traditional Individual Insurance.
Payment-in-lieu: Receive extra compensation if you’re insured elsewhere.
Company-Paid Benefits: Dental, Life, and Disability insurance—all included.
Wellness Support: Reimbursements for gym memberships, nutrition counseling, mental health services, vision screenings, and more.
401(k) with Company Match: 50% match on the first 10% of your contributions.
Quarterly Profit Sharing: Celebrate success with rewards that grow with our company.
Paid Time Off: Enjoy time for rest and relaxation.
9 Paid Holidays throughout the year.
Paid Bereavement Leave for life’s difficult moments.
Volunteer Time Off: Make an impact with paid time to support causes you care about.
Pathways to Leadership: Build your future with mentorship and servant leadership programs.
Educational Support: Scholarships and tuition reimbursement to help you grow.
On-staff chaplain for support through life’s milestones, challenges, and celebrations.
Aagard matches your charitable contributions.
Team Building Events & Lunch & Learns.
Complimentary Perks: Fresh fruit, hot beverages, and local business discounts.