Inside Sales Coordinator

Johnson Health Tech Retail Inc•Bloomington, MN

5h•Onsite

About The Position

The Inside Sales Coordinator will assist the JFW Commercial Sales Team by providing various administrative and operational support to ensure a smooth and efficient delivery of products to our customers.

Requirements

High school degree or equivalent required
Previous administrative experience and/or background is required
Basic working experience with Microsoft Office programs including Word and Outlook
Experience working with adobe and/or other publishing software
Strong organizational skills
Must be punctual and reliable

Nice To Haves

Additional training in administration, business or other related courses is preferred

Responsibilities

Assist with quote creation, customer proposal creation, presentations, and distribution to customers as needed
Assign sales leads within the commercial CRM (Customer Relationship Management) system
Set up new users and train new Commercial Account Managers in the commercial CRM system
Oversee distribution of leads for the retail referral program
Contact Commercial Account Managers (CAMs) as needed to update their lead status and track wins/losses and report for commissionable purposes
Assist in scheduling appointments for CAMs
Manage all lead generation systems; qualify and distribute warm leads to the sales team
Hit assigned monthly targets for new lead generation
Find and qualify new opportunities, introduce the company and solutions to the customer, and warm the relationship and opportunity to pass to outside sales
Facilitate the steps through delivery of items are finalized
Provide oversight on submitted orders for accuracy in product, customer information, payment terms, etc.
Communicate ETAs, shipping updates, delivery timelines, and site readiness
Own the communication between the customer, operations, sales, and installation
Manage unforeseen delays and site readiness issues and communicate to all necessary parties
Oversee all open service needs for the assigned sales team
Provide communication and coordination with the service team and 3rd party to achieve resolution
Establish a continuous line of communication with the customer and sales as the process progresses to resolution at every step of the process
Own the service process from identification of issue through resolution with communication to all parties
Coordinate open accounts receivables between sales, accounting, and the customer and updating the status on AR document
Proactively contact the customer for updates on payment status and collecting payments as needed
Provide W9, COIs, invoices, etc. as needed to assist with swift payment
Performs other duties as assigned