Inside Sales Consultant I

Service Experts • Richardson, TX

5d

About The Position

The Inside Sales Consultant plays a pivotal role in driving growth and delivering exceptional customer experiences across the Advantage Program. This position supports Residential, Commercial, and Dealer channels, serving as a central resource for customer engagement, sales enablement, and operational coordination.

Requirements

• High School Degree or GED (a bachelor’s degree or related professional sales certifications preferred)
• 1+ years in outbound/telemarketing sales or related sales experience
• 2+ years in customer service
• Excellent verbal and written communication skills
• Ability to navigate multiple support center operations systems
• Strong selling and business-development skills
• Demonstrated commitment to the delivery of high quality, customer-focused service.
• Excellent interpersonal skills with the ability to decipher customer concerns and translate them into business solutions
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed

Nice To Haves

• a bachelor’s degree or related professional sales certifications preferred

Responsibilities

• Provide dedicated support for the Residential Advantage Program, including assisting customers, operations, and contributing to the internal growth and development of the program.
• Generate Advantage end-of-term upgrades for residential customers, ensuring smooth transitions and timely execution.
• Support Business Development initiatives by assisting with outreach, lead generation, and expanding the Service Experts and Advantage Program footprint.
• Provide responsive customer support for Advantage Commercial and Dealer clients, addressing inquiries, resolving issues, and maintaining high satisfaction levels.
• Collaborate with internal teams (Sales, Operations, and Product) to streamline processes and improve service delivery.
• Maintain accurate records and documentation to support reporting, forecasting, and continuous improvement efforts.
• Assist in preparing sales materials and presentations for internal and external stakeholders.
• Monitor customer feedback and trends to help shape future program enhancements and service strategies.
• Proactively follow up with leads and customers to ensure timely progression through the sales pipeline.
• Utilize CRM tools to manage leads, track customer interactions, and support reporting efforts.

Benefits

• training
• support
• opportunity for unlimited professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED