Inside Sales Commercial Support Specialist

SCHLUTER SYSTEMS L.P.•Sparks, NV

5d•Onsite

About The Position

This role is responsible for managing and documenting commercial sales inquiries, qualifying leads, and providing purchasing and project coordination support for large-scale commercial initiatives. The Inside Sales Commercial Support Specialist will serve as a primary point of contact for Commercial Inside Sales activities, qualify and manage inbound and outbound commercial leads, and maintain accurate records of project details, order activity, and registration identifiers in CRM systems. They will also complete and manage job registration forms, provide product pricing, availability, and technical specifications for Schluter Systems products, and generate and process sample orders for commercial projects. Additionally, this role involves processing purchase orders tied to registered commercial jobs, confirming sample shipments, and communicating order status to customers. The specialist will support shared inboxes, act as a primary contact for Ferguson Home, and assist with My Design (Digital Print & RAL) inquiries and order processing. They will also support the preparation of custom product quotations, collaborate cross-functionally, participate in training, and initiate outbound outreach for lead development. Maintaining and updating process and procedure documentation, monitoring commercial workflows, and providing regular updates to management are also key responsibilities. The role contributes to a culture of continuous improvement and attends regular meetings as necessary. The employee will represent Schluter Systems L.P. in a professional, positive, and enthusiastic manner.

Requirements

2–4 years of experience in a related role
Customer service experience preferred
Strong verbal and written communication skills
Proficiency in Microsoft Windows and Microsoft Office Suite
Experience with CRM systems
Strong analytical and problem-solving abilities
Highly organized with the ability to prioritize and manage multiple tasks
Ability to work independently and collaboratively within a team
Good attendance is required

Nice To Haves

College-level education preferred
Equivalent combinations of education and experience will be considered

Responsibilities

Serve as a primary point of contact for Commercial Inside Sales activities
Qualify and manage inbound and outbound commercial leads
Maintain accurate records of project details, order activity, and registration identifiers in CRM systems
Complete and manage job registration forms
Provide product pricing, availability, and technical specifications for Schluter Systems products
Generate and process sample orders for commercial projects, ensuring all relevant project details are captured
Process purchase orders tied to registered commercial jobs
Confirm sample shipments and communicate order status to customers
Support shared inboxes, including Ferguson, Plumbing, and other valued partners
Act as a primary contact for Ferguson Home
Assist with My Design (Digital Print & RAL) inquiries and order processing
Support the preparation of custom product quotations
Collaborate cross-functionally with internal teams and external stakeholders to support project success
Participate in training to maintain strong product and process knowledge
Initiate outbound outreach to support lead development
Maintain and update process and procedure documentation
Monitor commercial workflows, identify inefficiencies, and recommend improvements
Provide regular updates to management, including challenges and resolution needs
Contribute to a culture of continuous improvement, emphasizing consistency, efficiency, and customer experience
Attend regular meetings as necessary.
Other duties as assigned.
Represent Schluter Systems L.P. in a professional, positive, and enthusiastic manner in all matters.