Inside Sales Commercial Support Specialist

SCHLUTER SYSTEMS L.P.•City of Plattsburgh, NY

About The Position

This role is responsible for managing and documenting commercial sales inquiries, qualifying leads, and providing purchasing and project coordination support for large-scale commercial initiatives. Reports to the North American Inside Sales Supervisor.

Requirements

College-level education preferred
2–4 years of experience in a related role
Customer service experience preferred
Equivalent combinations of education and experience will be considered
Strong verbal and written communication skills
Proficiency in Microsoft Windows and Microsoft Office Suite
Experience with CRM systems
Strong analytical and problem-solving abilities
Highly organized with the ability to prioritize and manage multiple tasks
Ability to work independently and collaboratively within a team

Responsibilities

Serve as a primary point of contact for Commercial Inside Sales activities
Qualify and manage inbound and outbound commercial leads
Maintain accurate records of project details, order activity, and registration identifiers in CRM systems
Complete and manage job registration forms
Provide product pricing, availability, and technical specifications for Schluter Systems products
Generate and process sample orders for commercial projects, ensuring all relevant project details are captured
Process purchase orders tied to registered commercial jobs
Confirm sample shipments and communicate order status to customers
Support shared inboxes, including Ferguson, Plumbing, and other valued partners
Act as a primary contact for Ferguson Home
Assist with My Design (Digital Print & RAL) inquiries and order processing
Support the preparation of custom product quotations
Collaborate cross-functionally with internal teams and external stakeholders to support project success
Participate in training to maintain strong product and process knowledge
Initiate outbound outreach to support lead development
Maintain and update process and procedure documentation
Monitor commercial workflows, identify inefficiencies, and recommend improvements
Provide regular updates to management, including challenges and resolution needs
Contribute to a culture of continuous improvement, emphasizing consistency, efficiency, and customer experience
Perform other duties and special projects as assigned