Inside Sales Associate II

White Cap • Mobile, AL

2d • Onsite

About The Position

Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and a commitment to operational excellence.

The role processes orders through multiple channels, manages basic pricing, coordinates non-stock procurement and logistics, handles payments, identifies suitable stock products and alternatives, and follows up to meet service commitments. It also maintains accurate transaction records and guides and trains junior associates.

The position is performed under general supervision, with some judgment exercised within well-defined policies, procedures, and techniques. Work output is regularly reviewed by a senior coworker or supervisor, and complex or unusual problems are referred to a supervisor. The work is primarily in a comfortable indoor area, mostly seated with frequent opportunities to move about. Occasionally, light lifting or moving may be needed. Overnight travel is typically less than 10% of the time.

Requirements

• High school diploma or GED is strongly preferred.
• Specialized skills training or certification may be required.
• Generally 2–5 years of experience in the area of responsibility.
• Ability to manage procurement processes and coordinate logistics.
• Strong organizational skills for handling multiple priorities.
• Proficiency in order management systems and basic reporting tools.

Nice To Haves

• 1–2 years of inside sales or customer service experience.
• Leadership qualities demonstrated through mentoring and guidance.

Responsibilities

• Process orders by phone, email, text, and at the counter, ensuring accuracy and timely service.
• Manage basic pricing within established guidelines to maintain margin goals.
• Coordinate non-stock procurement and logistics to meet customer needs.
• Handle credit card, check, and cash payments securely.
• Identify stock products and recommend comparable alternatives to support customer requirements.
• Coordinate proactively and follow up to ensure service commitments are met.
• Maintain accurate records and documentation for transactions and procurement activities.
• Guide and train junior associates to promote teamwork and dependable performance.
• Refer complex or unusual problems to a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED