Inside Sales & Appointment Supervisor
About The Position
Joyce Factory Direct is seeking an experienced, high-energy Inside Sales & Appointment Supervisor to join their team in Berea. This is a working supervisor role where you will generate results while supporting the Inside Sales and Appointment Specialists. The role involves training, skill development, and serving as a trusted floor leader. Success requires balancing personal production with team support and smooth daily operations. Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors, and is a third-generation, family-owned and operated company.
Requirements
- Previous success in call center production, inside sales, appointment setting, or a similar performance-driven role
- The ability to lead by example and influence others without formal management authority
- Experience helping train, coach, or support the development of teammates
- Confidence answering questions, providing constructive feedback, and handling escalations
- A competitive, goal-oriented mindset with the ability to balance personal production and team needs
- Strong organizational and time-management skills
- Availability for one of the listed shifts and at least one weekend day per week
- Reliable transportation to and from work
Responsibilities
- Lead from the front by consistently meeting or exceeding your own production goals
- Support onboarding, training, call practice, and skill development for new and existing team members
- Model strong call quality, customer service, urgency, and appointment-setting habits
- Make outbound calls to warm leads and handle inbound customer inquiries as a core part of the role
- Build excitement, overcome hesitation, and create a positive customer experience
- Educate homeowners on Joyce products, services, and value
- Schedule and support high-quality in-home consultation appointments
- Serve as the floor leader when the Call Center Manager is away, keeping workflow, coverage, and communication on track
- Answer team questions, help resolve customer or operational issues, and escalate concerns to the Call Center Manager when needed
Benefits
- Health, Dental, and Vision Insurance
- PTO and vacation
- 401(k) with a 25% uncapped company match
- Employee discounts on home improvement services
- Employee Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
