Inside Sales & Appointment Specialist- Remote
About The Position
Joyce Factory Direct is seeking an enthusiastic Inside Sales & Appointment Specialist to engage with customers who have already expressed interest in their products and services. This role involves proactively contacting warm leads, answering customer questions, educating homeowners on the benefits of Joyce products, and setting qualified appointments for the In-Home Sales team. This is a fully remote position ideal for outgoing, self-motivated individuals who enjoy phone-based customer interaction, flexible scheduling, and performance-based earnings. The specialist will play a critical role in driving the sales pipeline while maintaining a positive customer experience. Success requires strong self-motivation, time management, and the ability to stay focused in a home-based work environment.
Requirements
- Strong verbal communication and active listening skills
- A confident, outgoing personality and comfort initiating conversations
- Goal-oriented mindset with a desire to earn commission
- Ability to stay disciplined without in-person supervision
- Flexibility to work evenings and weekends based on business needs
- Ability to stay motivated in a fast-paced environment
Nice To Haves
- Previous experience in customer service, retail, hospitality, or high-volume call environments
Responsibilities
- Make daily outbound calls to warm leads who have requested information
- Engage customers in a professional, friendly, and consultative manner
- Educate homeowners on Joyce products, services, and value propositions
- Qualify customer needs to ensure Joyce is the right fit
- Schedule high-quality in-home consultation appointments for the field sales team
- Confirm and follow up on appointments to support show rates
- Handle inbound calls and customer inquiries with confidence and accuracy
- Accurately document call activity and outcomes in internal systems
- Meet or exceed daily and weekly activity and appointment-setting goals
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with a 25% uncapped company match
- Flexible scheduling with control over your calendar
- Employee discounts on home improvement services
- Employee Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
