Inside Sales and Service Coordinator
About The Position
The PIRTEK Inside Sales & Service Coordinator plays a critical role in the day-to-day operations of a fast-paced Service & Supply Center. This position is highly customer-focused, serving as the primary point of contact for inbound calls, service requests, and walk-in customers. This role blends inside sales, customer service, and operational coordination, similar to a rental coordinator at a major equipment rental company. The ideal candidate thrives in a dynamic environment, enjoys interacting with customers, and can effectively prioritize and manage multiple service needs in real time.
Requirements
- Strong customer service and communication skills (phone and in-person)
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable working with computer systems, order entry, and invoicing platforms
- Working knowledge of Microsoft Office (Word, Excel, Outlook)
- Strong attention to detail and ability to stay organized under pressure
- Team-oriented mindset with a sense of urgency and accountability
Nice To Haves
- Previous experience in inside sales, dispatching, service coordination, or rental industry preferred
- 2–3 years of experience in a service-based or industrial environment is a plus
Responsibilities
- Serve as the first point of contact for incoming calls, emails, and walk-in customers
- Build relationships with customers, identify needs, and provide solutions in a timely manner
- Coordinate and dispatch service technicians based on urgency, location, and job requirements
- Prepare and process quotes, work orders, and invoices
- Issue and manage purchase orders (POs) with vendors and suppliers
- Support inside sales efforts by identifying opportunities to upsell services and products
- Assist with inventory management, including tracking stock levels and coordinating replenishment
- Ensure accurate entry of customer information, service details, and job documentation
- Work closely with technicians and management to ensure smooth job execution and customer satisfaction
- Maintain a clean and organized front office and service coordination area
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
