Inside Sales & Service Coordinator

Minerals Technologies•,

1d•$90,000 - $100,000•Remote

About The Position

Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services. Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation. We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D centers. We put people at the center of everything we do -- working safely, communicating openly, and managing our resources and businesses responsibly. Specialty Minerals Inc., a Minerals Technologies company, is the largest supplier and global leader in providing Precipitated Calcium Carbonate (PCC) and Ground Calcium Carbonate (GCC) specially designed for customers' application needs.

Requirements

Excellent Microsoft Word, Excel, Power Point and communication skills.
Strong background in math.
Basic understanding of science/chemistry.
Keen attention to detail.
Customer-focused mindset with proactive communication
Strong coordination and follow-through
Capable of managing priorities independently
Ability to coordinate across production, logistics, and sales teams
Problem resolution and conflict management
Must have excellent Microsoft Word, Excel, Power Point and communication skills.
An individual with a strong background in math, a basic understanding of science/chemistry and keen attention to detail is best suited for this position.
Regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.
Constant contact with individuals internal and external to the organization at all levels occurs via various methods of communication, typically including face-to-face discussions, web-conferencing, electronic mail, and phone calls.
A new employee hired to perform the duties of this position is required to be provided New Employee Training by a qualified individual or through the online training system. Additionally, an employee must be provided further training if a job duty/task has changes that will affect the health and safety aspects of that employee’s position.
Additional refresher safety training will be required as management deems appropriate or as dictated by government regulations.

Nice To Haves

Knowledge of Oracle ERP and Salesforce CRM preferred
Background in Manufacturing Customer Service strongly preferred

Responsibilities

Vet and respond to pre-sale inquiries maintaining ownership of leads to point of close or hand off to the proper channel.
Provide support for the field sales team including but not limited to communications on pricing, availability, and other customer requests
Maintain current documentation for the Performance Minerals intranet resources
Act as a liaison for established distributor relationships
Manage Master Price document (MPAL) real time updates
Act as gatekeeper for price changes and new price implementations against published approval limits
Interface with Billing and CSR teams to ensure accurate order invoicing
Investigate payment discrepancies to point of resolution
Coordination of communications for pricing announcements
Track and process distribution channel rebate claims and commission payments
Supports business development with periodic sales reports providing analysis for strategic decision making and continuous improvement
Maintain ownership of the PMIN Division’s Salesforce CRM system
Maintain or Develop Sales Pipeline Dashboard Reports
Ensure input data is kept up to date
Develop a fully integrated understanding of core customers and product lines
Support the PMIN division’s CSRs as a flex team member with ability to pick up additional order management in times of demand surges.
Develop standard work and reference documentations for CSR teams across the Performance Minerals division
Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work, and Problem Solving.