Inside Sales Coordinator - Customer Service

Mikron Corporation Denver • Englewood, CO

just now • $28 - $32 • Onsite

About The Position

The Customer Service Inside Sales Coordinator position supports the overall Customer Service department by selecting, proposing, and delivering parts as technical solutions to customer needs. The CUS Inside Sales Coordinator role supports the company goals and values by exhibiting excellence, quality of service, positive behavior, commitment, and accountability. As a member of the Mikron team, performance includes demonstration of communication, teamwork, and job knowledge.

Requirements

• Must be eligible to work in the United States
• Must have a valid state Driver license
• Must be available to work overtime
• 3 years minimum related customer service in a manufacturing company experience
• Ability to work hands on, as a team player as well as independently as needed
• Strong computer aptitude with Microsoft Office Products
• Familiarity with an ERP system, prior SAP Systems experience a plus
• May be required to work off shift hours and holidays
• Successfully perform “Main Responsibilities/Critical Tasks” items as described above within 6 months of hire date
• Microsoft Word and Excel Experience

Nice To Haves

• Knowledge of RFQ, PO, and invoicing processes.

Responsibilities

• Identify obsolete parts in the field and provide quotes for technically sound replacements
• Ability to accurately communicate technical specifications
• Provide basic technical support to customers, with collaboration with suppliers if needed
• Prepare, analyze, and present data used for department metrics
• Continuously learn and expand knowledge of Mikron Automation products
• Enter and process Sales Orders into an ERP System (SAP)
• Update and maintain customer information in a CRM System (SalesForce)
• Provide account support to support Customer Service Key Account Managers
• Manage blanket and special orders
• Communicate and coordinate with the appropriate personnel to process RMAs
• Attend Team meetings to understand priorities
• Performs other duties as assigned

Benefits

• PTO
• 10 paid holidays (1-2 floating holidays depending on start date)
• Parental Leave
• Excellent Medical, Dental, and Vision insurance
• Short Term Disability, Long Term Disability, Life Insurance & ADD
• FSA, HAS
• Employee Assistance Program
• 401k with matching up to 5%, immediately vested
• Tuition and Continuing Education Reimbursement
• Professional Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed