Inside Sales Account Representative - Lake Forest, IL

Grainger Businesses • Lake Forest, IL

3d • $25 - $28 • Hybrid

About The Position

The Inside Sales Account Representative is the primary liaison between Grainger and customers located throughout the United States and reports to an Inside Sales Manager. The role executes the sales process by deepening customer relationships, uncovering customer needs and purchasing drivers, identifying solutions, and finding ways to add value to support profitable sales growth and increased share of wallet. Account portfolios are expected to meet or exceed established sales goals within an assigned Customer Service Group (CSG).

This is a team-oriented sales-center role focused on establishing, cultivating, and building customer relationships and growing revenue across a book of business. Representatives use Grainger’s selling skills, services, product line, and technology tools to pursue strategic sales opportunities. The role includes collaboration, sales contests, team huddles, and regular coaching sessions. Training is four weeks, Monday through Friday, 7:00 a.m. to 4:00 p.m., onsite. After training, representatives may choose a preferred start time between 7:00 a.m. and 5:00 p.m. The hybrid schedule is Thursday and Friday from home and Monday through Wednesday in the office; working onsite five days a week is also an option.

The position is hourly, with an anticipated base pay range of $25 to $28 per hour. Commission is targeted at $18,000 annually, with uncapped earning potential. The stated start date is January 4, 2027.

Requirements

• High school diploma or equivalent.
• At least 1 year of sales and business or similar work experience.
• Negotiation skills and the ability to create solution-based outcomes.
• Growth mindset focused on continuous improvement, learning, and long-term success.
• Proven ability to build trust and credibility with customers at all levels.
• Results-oriented approach focused on solving problems and delivering value.

Nice To Haves

• College degree preferred.

Responsibilities

• Build and manage relationships with new and existing customer contacts across multiple departments to understand their needs and identify sales opportunities.
• Plan, prospect, and qualify sales leads through outbound calling, email campaigns, and other opportunity-generating sales techniques.
• Achieve or exceed sales targets by delivering value-based insights, demonstrating Grainger’s value proposition, and negotiating to win business through phone and email outreach.
• Provide timely and accurate information in response to customer needs.
• Allocate time and resources effectively to maximize productivity and return on investment.
• Collaborate with internal resources and supplier partners to deliver a seamless customer experience and make it easy for customers to do business with Grainger.

Benefits

• Medical, dental, vision, and life insurance coverage beginning on the first day of employment.
• Access to up to 50% of earned paycheck before payday, based on hours worked.
• 18 paid time off (PTO) days annually for full-time employees, prorated based on employment start date.
• Six company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
• Employee discounts.
• Parental leave.
• Safety shoes provided where applicable.
• Uncapped commission opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED