Inside Sales Account Executive

Vyve Broadband•, (Multiple States)

2d•Onsite

About The Position

Vyve Business Services (“Vyve”) strives to provide its customers with the highest quality service at the best possible price. To meet this challenge, Vyve sets high standards for all its employees. Vyve expects that all employees abide by all Vyve policies and standards as described in the employee handbook and as communicated by management. Vyve expects all employees to represent the company in a pleasant, cheerful and professional manner always. Staff should treat each customer contact as an opportunity to improve system goals using effective sales and retention techniques. All staff are expected to work as a team with co- workers, management and other Vyve offices to meet or exceed system goals. The primary function of the Commercial Inbound Sales Agent is to generate New Commercial Revenue, and contract renewal revenue through inbound exploratory conversations with our customers. I-Sales agents will also generate sales leads through upselling to current customers calling into the wrong channel! This position reports directly to the I-Services Director Brad Montgomery.

Requirements

Ability to work well in a team environment to meet call center goals/quotas.
Exhibit strong sales and customer service orientation with an inclination towards helping others and proactively handle customer concerns.
Must have excellent verbal and written communication and organizational skills.
Capability to stay organized, prioritize multiple tasks in a fast-paced environment and provide follow-through.
Ability to pay attention to detail.
Demonstrate the urgency to effectively resolve customer issues and/or close a sale
Ability to comprehend, communicate and educate customers regarding features and benefits of Vyve services
Abide by all Vyve policies and standards as described in the employee handbook and by management.
Must be able to speak clearly and communicate effectively.
Regularly sits and stands during working hours for prolonged periods.
Must have an area dedicated to your workstation.
High School degree or equivalent required.
Minimum of two years of sales experience.
Typing skills of 40 WPM or greater required.
Ability to fulfill the job duties, skills and responsibilities listed above.

Nice To Haves

Salesforce Sales Cloud experience a plus
College degree strongly preferred.
Call Center Experience preferred.

Responsibilities

Handle and identify Business Solutions opportunities for Inbound Call Center customers and Calls
Manage all aspects of customer care for business customers to include account maintenance, account renewals, review contract status and updates
Demonstrate full understanding of current marketing campaigns, products, offerings and can communicate them clearly to customers
Coordinate customer’s solution needs, solution estimate and final solution price quote for all Small to Medium size Vyve Business Solution products
Navigate and communicate sales activities, reports, and results as requested by Management
Effectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer
Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service through examining the needs of customers as they pertain to Vyve products/services.
Frequent and regular communication with management team
Achieve all sales quotas set for the department by following established policies and procedures.
Manage and develop customers through Salesforce Sales Cloud.
Handle and help customers that have billing questions about their accounts when they call in and choose Sales.