Inside Rental Sales Representative

Ziegler • Altoona, IA

10d

About The Position

Ziegler CAT is seeking a motivated, customer-driven self-starter to join its Ziegler Rental Services equipment rental team. The Inside Rental Sales Representative partners with the sales team to grow existing customer accounts, generate leads, and qualify leads from proactive outbound calls and other channels. The role suits someone who thrives in a fast-paced environment and enjoys helping customers find equipment and solutions for challenging applications.

The position includes prospecting, responding to customer inquiries, preparing and following up on rental documentation, managing assigned accounts in the SalesLink CRM, coordinating with sales and operations teams, and supporting customers throughout the rental process. The role may involve indoor and/or outdoor working conditions, with moderate noise at times. Ziegler is a third-generation, family-owned CAT dealer founded in 1914, with over 2,400 employees across more than 30 locations in Minnesota, Iowa, and northern Missouri.

Requirements

• High school diploma or equivalent.
• Effective communication and interpersonal skills.
• Strong computer knowledge and ability to learn new systems quickly.
• Proficiency in Microsoft Office and CRM systems.
• Ability to multitask and manage time effectively in a dynamic environment.
• Strong customer service and communication skills.
• Achievement orientation, planning and organizational skills, problem-solving ability, and collaboration skills.

Nice To Haves

• Associate or bachelor’s degree.
• Two or more years of experience in sales, customer service, or equipment rental.

Responsibilities

• Contact prospective customers through outbound calling to meet daily, weekly, and monthly goals.
• Respond promptly to customer inquiries by phone, email, and online platforms.
• Prepare, present, and follow up on rental quotes, contracts, certificates of insurance, and other required sales documents.
• Manage assigned accounts proactively and maintain accurate customer, lead, activity, and rental transaction records in SalesLink CRM.
• Collaborate with outside sales representatives to support territory growth goals.
• Coordinate equipment availability and delivery schedules with operations.
• Build and maintain relationships with new and existing customers.
• Help resolve customer issues and support satisfaction throughout the rental process.
• Stay informed about product offerings, pricing, and industry trends.
• Work within and promote the company’s vision, mission, values, and Ziegler Way Habits, including continuous growth.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 15 days of paid time off in the first year, with accrual starting on day one
• 9 paid holidays
• 401(k) plan with company contribution and match
• Health Savings Account, with Ziegler contributing up to $1,000 tax-free each year
• Short-term and long-term disability insurance
• Flexible Spending Account
• Employee Assistance Program
• Paid parental leave
• Funeral leave
• Fitness membership discount
• Education assistance
• Ongoing professional development and training
• Work/life balance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED