Inside Property Adjuster - Remote Trainee

Allstate • USA - GA (Remote), GA

23h • $47,500 - $60,320 • Remote

About The Position

Allstate is hiring a remote trainee Inside Property Adjuster to provide service to policyholders and handle property claims, with a particular focus on water losses. The role involves virtually inspecting damage, investigating coverage, preparing estimates, and settling claims promptly and accurately. Adjusters communicate with customers, contractors, vendors, third-party carriers, and claimants through phone, email, text, and video, using platforms such as Xactimate and ClaimsX Video Collaboration.

The adjuster is expected to handle claims with empathy, investigate damage and interpret policies independently, communicate claim decisions and progress clearly, negotiate settlements in accordance with legal and business standards, and document work accurately in the claims system. Allstate provides initial and ongoing training. Depending on the employee’s office or area, an adjuster and/or appraiser license may be required within 60 days of hire. The position has no supervisory duties.

The schedule is 8:00 a.m. to 4:30 p.m. Eastern Time, Monday through Friday, with a rotational Saturday. Candidates residing in the Central or Eastern time zone are preferred. The remote role requires a dedicated private workspace and reliable internet with minimum speeds of 50 MB download and 5 MB upload. Allstate provides a laptop, monitors, headset, keyboard, and mouse; eligible work-from-home employees also receive a monthly connectivity reimbursement.

Compensation is $47,500–$60,320, based on experience and qualifications. A $1,000 licensing sign-on bonus may be available to eligible candidates with applicable active licenses; former Allstate employees and employees of its family of companies are ineligible.

Requirements

• At least 1 year of previous customer service experience.
• Ability to assess property damage and accurately determine claim coverage.
• Excellent negotiation and communication skills for remote interaction with customers and stakeholders.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail-oriented and organized, with a focus on high-quality, efficient claim resolutions.
• Ability to obtain an adjuster and/or appraiser license within 60 days of hire if required for the employee’s office or area; applicable licensing includes an additional background check.
• For remote work, a dedicated private workspace free from distractions, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload.

Nice To Haves

• Previous insurance industry experience is highly desired.
• Proficiency with Xactimate and other relevant software for virtual assessments is preferred.
• Residence in the Central or Eastern time zone is preferred.
• Applicable active licenses may qualify candidates for a licensing sign-on bonus.

Responsibilities

• Virtually inspect property damage and investigate insurance coverage.
• Prepare estimates and settle claims promptly and accurately, particularly claims involving water losses.
• Provide compassionate customer service and guide policyholders through the claims process.
• Review damage in detail and interpret policies to determine coverage.
• Communicate with customers by phone, email, text, and video, offering communication options and keeping them informed of claim progress.
• Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
• Use estimate tools, job aids, and settlement platforms to resolve claims efficiently.
• Follow policy agreements and complete timely, accurate claim documentation in the claims system.

Benefits

• Benefits package from the first day of employment, including time off, healthcare, and retirement benefits.
• Competitive pay and support for continuous development and career advancement.
• Flexible scheduling and a time-off policy intended to support work/life balance.
• Initial and ongoing training.
• 401(k)/pension.
• Education reimbursement.
• Monthly connectivity reimbursement for eligible employees working from home.
• Technology setup including a laptop, monitors, headset, keyboard, and mouse.
• Potential $1,000 licensing sign-on bonus for eligible candidates with applicable active licenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed