Inside Large Loss Contents Adjuster - Remote (CST)

Allstate • USA - TX (Remote), TX

1d • $70,000 - $110,000 • Remote

About The Position

The Inside Large Loss Contents Adjuster handles escalated property claims involving complex contents or additional living expense damages, working from home. The adjuster investigates coverage, reviews damage, applies policy terms, prepares contents damage estimates, and negotiates settlements in accordance with legal and business standards. The role involves empathetic customer communication, coordinating with structure adjusters, using data and analytics to support decisions, and maintaining timely, accurate claim records. The position includes virtual training, ongoing support, mentoring, coaching, and continued learning opportunities.

The role is scheduled Monday through Friday, 8 a.m. to 5 p.m., with rotational Saturday duty. Employees must be willing to work some weekends and extended hours when necessary. The position is remote for eligible locations, with a requirement for a dedicated private workspace and reliable internet. Allstate provides a technology setup and a monthly connectivity reimbursement to employees eligible to work from home.

Depending on the employee’s office or area, an adjuster and/or appraiser license may be required within 60 days of hire. Candidates with applicable active licenses may be eligible for a $1,000 licensing sign-on bonus, subject to the stated eligibility restrictions. The position is unavailable to residents of Alaska, California, Hawaii, Washington, and Puerto Rico.

Requirements

• Willingness to work some weekend and extended hours when necessary.
• Ability to work independently from home.
• Clear and professional written and verbal communication skills.
• Ability to organize and multitask in a fast-paced environment.
• A dedicated, private home workspace free from distractions, with appropriate desk and seating.
• Reliable internet with minimum speeds of 50 MB download and 5 MB upload.
• Ability to pass a background investigation.
• Ability to obtain required adjuster and/or appraiser license(s) within 60 days of hire if required for the employee’s office or area.

Nice To Haves

• Residence in the Central Time Zone.
• Two or more years of experience handling property insurance claims.
• Prior experience using estimating software such as Xactimate for complex contents estimating.
• Commitment to providing an effortless customer service experience.
• Creative problem-solving and a view of problems and setbacks as opportunities for improvement.

Responsibilities

• Handle escalated claims files involving complex contents or additional living expense damages.
• Conduct thorough coverage investigations and ensure policy terms are applied correctly to identify damages and prepare contents damage estimates.
• Communicate empathetically with customers and guide them through the claims process.
• Negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
• Coordinate with structure adjusters to support holistic handling of claim files.
• Use data and analytics to inform and influence decision-making.
• Use phone, email, and sometimes video chat to discuss claims, accommodate customer communication preferences, and provide claim progress updates.
• Apply critical thinking and use estimating tools, job aids, and settlement platforms to resolve claims.
• Protect the company financially by following policy agreements and documenting claim work accurately and promptly.
• Obtain required adjuster and/or appraiser licenses within 60 days of hire when applicable.

Benefits

• Benefits package beginning on the first day of employment, including time off, healthcare, and retirement benefits.
• Competitive pay and support for continuous development and career advancement.
• Flexible scheduling and a time-off policy intended to support work-life balance.
• Initial and ongoing training.
• 401(k)/pension.
• Education reimbursement.
• Programs to help balance work with other aspects of life.
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for employees eligible to work from home.
• Potential $1,000 licensing sign-on bonus for eligible candidates with applicable active licenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed