Large Loss Property Adjuster - Field Estimating - Boise, ID

Allstate•Boise, ID

1d•$72,000 - $117,700

About The Position

At Allstate, a Large Loss Field Property Adjuster provides service to policyholders by traveling to customers’ homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. The role also handles virtual claims nationwide, using tools and software such as Xactimate and ClaimsX Video Collaboration, with a focus on fire and water losses. The adjuster independently reviews property damage and interprets policies to determine coverage; communicates with customers by phone, email, and video; and evaluates and negotiates settlements with customers, vendors, third-party carriers, and claimants. The role requires sound judgment in complex situations, timely and accurate claim documentation, and the use of estimating and settlement tools. The adjuster is expected to provide empathetic, clear customer service and keep customers updated using their preferred communication approach. The role requires residency within the posted location, travel to customer homes, and the ability to carry a 50-pound ladder and access roofs with up to a 6/12 pitch. Approximately two weeks of training takes place in Dallas, Texas. Depending on the office or area, an adjuster and/or appraiser license may be required within 60 days of hire, subject to an additional background check. The position is unavailable to residents of California, Alaska, Hawaii, and Puerto Rico.

Requirements

Four years of previous experience as an outside adjuster is highly desired.
Experience handling claims involving multiple trades and losses over $100,000.
Proficiency with Xactimate and other relevant estimating software.
Strong critical-thinking and technical skills to assess damage accurately and expedite settlements.
Excellent communication and interpersonal skills for customer service.
Ability to travel to customers’ homes and effectively handle virtual claims nationwide.
Detail-oriented and organized, with a focus on high-quality work.
Residency within the posted location is mandatory.
Ability to carry a 50-pound ladder and access roofs with up to a 6/12 pitch.
Valid driver’s license and willingness to travel.
Must terminate existing insurance appointments before onboarding if currently holding an active insurance license, and must not hold outside appointments during employment.
Applicants for an adjuster role who hold a resident producer license must surrender it when instructed by the licensing team.
Must obtain an adjuster and/or appraiser license within 60 days of hire if required by the office or area, including an additional background check.

Responsibilities

Travel to customers’ homes to inspect property damage, investigate coverage, prepare estimates, and settle claims.
Handle virtual claims nationwide using platforms and software including Xactimate and ClaimsX Video Collaboration.
Focus on fire and water loss claims and support policyholders through the claims process.
Independently review property damage and interpret policies to determine coverage.
Communicate with customers by phone, email, and video, honoring their communication preferences and providing claim progress updates.
Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
Use critical thinking, estimating tools, job aids, and settlement platforms to resolve claims efficiently.
Complete timely and accurate claim documentation and follow policy agreements.
Attend approximately two weeks of training in Dallas, Texas.
Obtain an adjuster and/or appraiser license within 60 days of hire if required for the office or area.

Benefits

Benefits package from the first day of employment, including time off, healthcare, retirement, and other benefits.
Competitive pay and support for continuous development and career advancement.
Flexible scheduling and a time-off policy supporting work-life balance.
Initial and ongoing training.
401(k)/pension.
Education reimbursement.
Programs to help balance work with other aspects of life.
Potential eligibility for a company car based on annual work mileage and company guidelines.
Mileage reimbursement for personal vehicle use during work.
Potential $1,000 licensing sign-on bonus for candidates with applicable active licenses; prior Allstate employees and former employees of its family of companies are ineligible.
Technology setup including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for employees eligible to work from home.