Inside HVAC Technical Support Engineer
About The Position
This is a full-time support career opportunity that provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues. This role is an excellent opportunity for an experienced commercial field technician with rooftop unit expertise to transition into a corporate office environment while continuing to apply advanced technical and troubleshooting skills. In this position, you will support field technicians by handling incoming calls related to unit start-up, diagnostics, and technical troubleshooting. You’ll collaborate with a team of senior technicians to help resolve complex issues and provide high-level technical guidance to industry professionals in the field. This opportunity offers the chance to step away from daily travel and field service demands while maintaining a strong connection to the industry in a role that provides an outstanding work/life balance.
Requirements
- High school diploma or equivalent experience required.
- At least 2 years of related technical consulting experience.
- Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
- Strong knowledge and experience in the installation and service of HVAC/R equipment.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Strong analytical and troubleshooting skills.
- Ability to handle and prioritize multiple technical requests.
- Proficient in Microsoft Office Suite.
- Experience with SAP preferred.
Responsibilities
- Provide troubleshooting and installation assistance for HVAC/R equipment.
- Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
- Provide technical documentation to contractors, engineers, and other personnel.
- Guide callers to the appropriate field personnel if first-hand attention is required.
- Document call information in the call-tracking database in case additional follow-up is required.
- Identify and help implement process improvements.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- up to 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
