Technical Support Specialist (HVAC)

PiovanGroup North America•Niles, IL

16h•Onsite

About The Position

Thermal Care, part of the Piovan Group, is a leading manufacturer of process cooling equipment and systems for applications worldwide. As an ISO 9001 certified manufacturer, Thermal Care provides heat transfer equipment for over 50 industries and specializes in meeting the specific needs of our customers by offering both standard and custom designed industrial process cooling solutions. Some of the industries served include plastics, laser, heat treating, food processing, machine tool, plating, anodizing, chemical, die casting, optical coating, and printing. Role: The Technical Support Specialist actively resolves the day-to-day technical needs of customers by managing problems and solutions. This position will report to the Service Manager and is located in Niles, Illinois.

Requirements

Associate’s degree and/or five (5)+ years of direct work experience without formal education
Minimum of three (3) years of process cooling experience preferred
Knowledge of basic PLC ladder logic, AutoCAD drawings, system level controls, refrigerant equipment, pumps, tanks, and piping
Ability to read and comprehend schematics, wiring diagrams, ladder logic, etc.
Prior experience in customer service (either face-to-face or over the phone)
Excellent verbal and written communication skills
Must have strong interpersonal skills and provide high-quality customer service

Responsibilities

Respond to external and internal customers (primarily via phone)
Understand customer concerns and resolve problematic issues in a professional manner
Provide after-hours phone support
Communicate with customers, engineering, sales, and service management
Troubleshoot and provide suggestions to resolve electrical, mechanical, technical, or industry related issues
Document events for future reference and create corrective action reports (CARs) as needed