Technical Support Specialist (HVAC)
PGNA INC•Niles, IL
•$60,000 - $75,000•Onsite
About The Position
The Technical Support Specialist actively resolves the day-to-day technical needs of customers by managing problems and solutions. This position will report to the Service Manager and is located in Niles, Illinois.
Requirements
- Associate’s degree and/or five (5)+ years of direct work experience without formal education
- Minimum of three (3) years of process cooling experience preferred
- Knowledge of basic PLC ladder logic, AutoCAD drawings, system level controls, refrigerant equipment, pumps, tanks, and piping
- Ability to read and comprehend schematics, wiring diagrams, ladder logic, etc.
- Prior experience in customer service (either face-to-face or over the phone)
- Excellent verbal and written communication skills
- Must have strong interpersonal skills and provide high-quality customer service
Responsibilities
- Respond to external and internal customers (primarily via phone)
- Understand customer concerns and resolve problematic issues in a professional manner
- Provide after-hours phone support
- Communicate with customers, engineering, sales, and service management
- Troubleshoot and provide suggestions to resolve electrical, mechanical, technical, or industry related issues
- Document events for future reference and create corrective action reports (CARs) as needed
Benefits
- profit sharing
- bonus plans
- 401(k) with company match
- medical insurance
- dental
- vision
- life insurance
- short- and long-term disability
- health club reimbursement
- tuition reimbursement
- employee assistance
- employee referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
