Inside Channel Account Manager I

ESET•Toronto, ON

1d•Hybrid

About The Position

Drive business through ESET’s channel partners and distributors with support from senior colleagues/manager. Focus on partnership, profiling and cross sell/upsell. This includes building and managing a qualified pipeline of channel partners within a defined geographic territory/ accounts split. Working with external Channel Account Managers and SE.

Requirements

Professional fluency in French is required for this position, with strong proficiency in English
2–4 years of experience in Account Management, Sales, or a related field
Hybrid work environment (two days per week in-office), supporting Quebec and Eastern Canada
Must be flexible and available to meet the needs of the department, as well as prospects and customers of ESET
Up to 10% travel required to support partners, attend events, and participate in in-person collaboration, including trainings, offsites, and team-building activities
Proficiency in Microsoft Office Suite and Salesforce CRM environment
Basic Knowledge of Microsoft Excel and Word
Knowledge of Outlook

Nice To Haves

College diploma or bachelor’s degree preferred

Responsibilities

Maintain accurate pipeline of business
Proactively reaching out to our end user customers to secure upcoming renewals and look for addon, upsell and cross sell opportunities.
Work with and assist ESET resellers and distribution partners as required throughout the sales process to complete sales through the channel
Maintain accurate account and contact information
Respond to voicemails per company policy
Provide & process any and all sales related materials (Quotes, Sales orders, Invoices, Trial Licenses, Etc.) for channel partners
Handle and/or resolve ESET license credential inquiries/issues for channel partners
Record and maintain accurate notes for all sales-related activity in Salesforce
Provide back-up support to sales team colleagues as needed/required by management
Attend all sales meetings and trainings as required.