Inside Business Sales Specialist

FiberFirst•Southlake, TX

15h•Onsite

About The Position

As an Inside Business Sales Specialist, you will drive revenue growth by focusing primarily on outbound prospecting, cold calling, and high-volume business-to-business (B2B) outreach to small and medium-sized businesses (SMBs). While you will manage incoming inquiries as needed, this role is centered on proactive hunting, securing new business accounts, and expanding services for existing SMB customers through strategic phone-based sales. The role will be based out of Southlake.

Requirements

High school diploma or equivalent required
Minimum of 2 years of sales experience within a call center, inside sales environment, or high-volume B2B outbound prospecting role.
Clear and professional communication skills with customers
Demonstrated ability to apply sales techniques and achieve sales
Basic computer and consumer electronics knowledge
Proficiency in using personal computers and software applications, including billing systems.
Strong verbal and written communication skills
Effective organizational and prioritization skills
Ability to exercise judgment and initiative in performing job duties

Nice To Haves

College degree preferred
Telecommunications or tech sales experience is strongly preferred
Working knowledge of Fiber communication products, including video (TV), internet, and voice (telephone).
Flexibility to work variable hours, including weekends, holidays, and split days

Responsibilities

Drive the sales pipeline by dedicating a significant portion of daily activities to outbound calling, cold outreach, and lead generation targeted at SMB decision-makers to acquire new commercial accounts.
Consistently achieve or exceed weekly and monthly sales quotas and activity targets (including outbound call volume, talk time, and new accounts booked) by utilizing effective phone-based B2B selling techniques.
Execute high-volume outbound calls and promptly handle inbound inquiries, adhering strictly to performance and productivity metrics such as handle time, schedule adherence, and productive work time.
Effectively pitch FiberFirst commercial products and services tailored to the unique telecommunications and data needs of small and medium businesses, maximizing revenue through strategic upselling and cross-selling.
Maintain a deep understanding of local business competitors' pricing, fiber packages, and service speeds to deliver compelling side-by-side value propositions during outbound sales pitches.
Master order processing and billing systems to accurately input sales orders, verify commercial serviceability, track pipelines, and manage customer accounts.
Maintain expert-level knowledge of FiberFirst business solutions to clearly communicate technical value, reliability, and scalability to prospective business clients.
Proactively communicate current business marketing campaigns, promotions, and introductory offers during outreach calls to accelerate deal closure.
Partner with internal operations, engineering, and customer support teams to facilitate smooth service delivery and resolve pre- or post-sale client inquiries.
Perform other duties and special projects as assigned by leadership.