Inside Account Manager

Citron Talent Acquisition Team • Markham, ON

18d • $50,000 - $90,000 • Hybrid

About The Position

Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.

The Inside Account Manager (IAM) acts as the key point of contact for all customers within their defined book of business & territory, building strong and professional relationships at multiple levels within the customer/prospect organization in order to maintain and build a strong Citron hygiene footprint within the territory. The Inside Account Manager represents the entire range of Citron services, consumables, and equipment to all customers within their defined book of business and works together, as needed, with the sales manager, subject matter experts, operations, marketing, vendors, and other company resources to manage day-to-day business. The Inside Account Manager is an integral part of the selling organization and is looked upon as a sales expert, therefore collaboration within the selling team and participation in various training initiatives will be part of the role. Activity and revenue expectations are set monthly and reported through Citron CRM tool, Salesforce.com (SFDC) Dashboards and monthly reports. Performance meetings are held monthly with the Sales Manager to provide support with accounts, funnel review, SFDC platform assistance and supplemental product information. This is currently a hybrid role at our Markham office.

Requirements

• 2+ years of a proven track record of business to business selling experience
• Ability to demonstrate the use of advanced sales skills especially but not limited to – listening, questioning, summarizing, providing, negotiating, closing, and handling customer concerns.
• Strong at building relationships, account management, communication, problem solving, negotiation and interpersonal skills.
• Broad business acumen with strong analytical, decision making, and problem-solving skills.
• Able to use and understand sales related IT systems (SFDC) and use them effectively to manage own performance, pipelines, forecast and activity.
• Demonstrates the ability to work in a matrix management environment working closely with sales colleagues in internal, regional, and strategic teams as well as operations, marketing, sales operations, finance, bid team, health and safety and compliance to achieve the business goals.
• Education equivalent to a bachelor’s degree in commerce and/or business studies preferred, or the equivalent in related work experience.
• Industry relevant sales experience is preferred but not essential.
• Must be legally entitled to work at the specified location/region without requiring any sponsorship
• Conditional to a satisfactory background check

Nice To Haves

• Bilingual is an asset but not mandatory.
• Superior time management and organization skills Strong negotiation skills with discipline to close
• Strong relationship, account management, communication, problem solving, negotiation and interpersonal skills
• Ability to demonstrate the use of intermediate sales skills especially but not limited to – Listening, questioning, summarizing, providing, negotiating, closing, and handling customers concerns
• Demonstrate a strong desire to develop the skills required to drive customer relationships, problem solving, negotiation and interpersonal skills
• Ability to demonstrate the use of learned skills especially but not limited to – Listening, questioning, summarizing, providing, negotiating, closing, and handling customers objections

Responsibilities

• Present, promote and sell Citron Hygiene products and services to all customers within their defined book of business.
• Manage existing client relationships using the Citron sales process and defined pricing and policies of Citron, grow and retain the portfolio revenue in line with company expectations.
• Use Salesforce CRM and other company defined IT systems to effectively manage pipelines, report activity, track sales, send contracts to clients, book appointments and communicate both internally and externally in a professional manner.
• Works together with the Head of North American Sales, Sales Manager and Operations, and other company resources to manage the day-to-day business relationship and ensure Citron’s strong footprint and leadership within their defined book of business.
• Attend internal meetings and training fully prepared with relevant customer data on market opportunities, promoting a positive and professional sales attitude in the office and on calls to ensure the high standards are required by Citron for customer service, hygiene, and environmental consciousness are maintained.
• Analyze customer needs and interests to maximize sales volume and identify service requirements
• Carry out market research and maintain knowledgeable about the hygiene market in the defined territory, including awareness of competitor activity and new legislation, sharing with your team members and sales leadership teams as appropriate.
• Other duties as requested

Benefits

• Attractive remuneration including a competitive base salary plus performance incentives and rewards with an uncapped commission structure. (base salary + OTE = $85K - $90K)
• Benefits including health, dental, vision and life insurance
• Continuous learning and development : Get the tools, training, flexibility, and autonomy to build your career, be part of our continuous education program.
• Fun, supportive and collaborative team
• Excellent career advancement and learning opportunities within a rapidly growing and stable company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level