Inside Account Manager

AWC Career•Deer Park, TX

1d•Onsite

About The Position

As an Inside Account Manager (IAM), you will own the post-purchase order (PO) lifecycle, ensuring orders are executed with speed, accuracy, and discipline from order entry through delivery, invoicing, and collections. You will serve as the primary point of contact for customers after a PO is received, driving clear communication, proactive problem-solving, and reliable follow-through. This role is critical to deliver on our customer commitments and requires strong attention to detail, commercial awareness, and the ability to coordinate across multiple internal and external stakeholders. This is an office based role that is located in our Deer Park, Texas facility. The company is seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. The team of co-owners values enthusiasm, creativity, and a growth mindset, and is committed to putting those qualities to work on solutions that matter. As employee co-owners, the company is driven to do more than complete tasks; they build fulfilling careers by challenging assumptions and continually raising the bar. They embrace creative, innovative approaches to deepen their expertise and deliver real value to their customers. They partner strategically with many of the world’s most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in their partners’ technologies, they are equipped to properly size, select, configure, and support the right solutions. Their goal is simple: combine caring, knowledgeable people with innovative technologies to help their customers succeed. They are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, they strive to deliver on their mission to empower people to make the greatest positive impact for the communities and families they serve together. Their Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. They know that when people are safe to pursue their passions, to learn, to serve, and to share in the rewards from their combined efforts, then they are winning together.

Requirements

Technical degree or Industrial Distribution degree or 2+ years of experience as an account manager in an industrial setting
Excellent communication and interpersonal skills, with the ability to build trust
Results-oriented mindset with a focus on customer satisfactions and relationship-building
Proficiency in CRM software and Microsoft Office Suite
Must be a team player with the ability to work with cross-functional teams to achieve common goals
Willingness to be on call for after-hours & weekend support periodically

Nice To Haves

2 years of experience in account management, sales, or business development within the industrial controls and automation industry
Base level knowledge of Industrial Control and Measurement products, including but not limited to Valves, Instrumentation, Controls, Steam System Products, Pneumatics, Sensors, and related equipment

Responsibilities

Deliver a seamless customer experience by owning orders from purchase through delivery
Ensure every order is entered with speed and precision, setting the foundation for successful execution
Act as a trusted partner to customers, confirming details and aligning expectations upfront
Serve as the go-to contact for customers, providing clear, timely updates throughout the order lifecycle
Stay ahead of customer needs by proactively tracking orders and communicating status and changes
Collaborate across AWC internal teams and with suppliers to keep commitments on track and customers informed
Quickly resolve issues and remove obstacles to keep orders moving forward without disruption
Maintain clean, reliable data and documentation to support consistent and professional customer experience