Inpatient Clinical Operations Manager

Mindoula Health•Silver Spring, MD

6d•Remote

About The Position

CareMind Health, a captive clinical services entity of Mindoula Health, Inc., provides virtual psychiatry and comprehensive behavioral health services to hospitals and other healthcare partners nationwide. The Inpatient Clinical Operations Manager will support the growth of CareMind’s inpatient practice through clinical operations, staffing, provider onboarding, scheduling, quality oversight, and coordination with internal teams and hospital partners. The ideal candidate brings an entrepreneurial spirit and strong clinical operational experience and is comfortable supporting a high-growth organization. This is a remote position with some in-person work across multiple hospital locations; the preferred location is the Washington, D.C. metro area. Hours are Monday through Friday, 8 AM to 6 PM Eastern Time.

Requirements

Bachelor’s degree in a relevant field of study.
At least five years of combined inpatient healthcare administrative and operational experience.
Project management experience and/or experience implementing new partnerships or markets.
Experience building a company or business unit with demonstrated outcomes, including experience managing a P&L.
Proficiency in Microsoft Word, Google Suite (including Calendar, Docs, Sheets, and Slides), Excel, and PowerPoint.
Experience creating project plans, financial models, and presentations.
Experience with healthcare data and outcomes.

Nice To Haves

Master’s degree preferred.
Start-up or entrepreneurial experience is a plus.

Responsibilities

Manage administrative and scheduling responsibilities for the growing CareMind inpatient practice.
Partner with Talent Acquisition to initiate approved or budgeted clinical new-hire requests and draft employment exhibits for new providers.
Collaborate with business development on staffing models for new inpatient programs.
Partner with CareMind leadership to interview and recruit APPs for inpatient roles.
Coordinate with provider credentialing to ensure new providers are ready for projected start dates, including required EMR access and training.
Submit paperwork to begin provider credentialing (CAARFs) and offboarding paperwork for providers leaving the practice.
Schedule and lead onboarding for new providers at clinical sites, developing and refining training as needed for different business areas and roles.
Train and coach clinical team members and ensure they understand established protocols that support positive clinical outcomes and operational excellence.
Create MD and APP schedules for inpatient programs at least 90 days in advance and coordinate with payroll to ensure accurate provider pay.
Manage inpatient provider PTO, including review, approval, and tracking.
Manage FPPE and OPPE processes for providers, including serving as a proctor for APP reviews.
In partnership with CareMind leadership, develop and manage practice outcome measures and ensure performance against them, including contract-specific measures such as measure-based care with PROMs.
Coordinate new program and service rollouts to keep timelines, deliverables, and communications on track.
Work with internal stakeholders to monitor and report on inpatient quality and performance and support compliance with hospital service agreements and CareMind policies and procedures.
Collaborate on drafting provider-operations policies to improve outcomes and increase practice efficiency.
Work collegially and responsively with patients, clients, and colleagues to support satisfaction with clinical services and retention of clients, patients, and clinicians.
Perform other duties and projects as assigned to support the inpatient business.