Innovation Center Coordinator / Digital Health and Innovation

Children's Nebraska•Omaha, NE

About The Position

The Innovation Center Coordinator is responsible for the day-to-day operations, technical support, and administrative coordination of the Innovation Center, innovation program, and 3D lab. The position is the primary operational resource for maintaining innovation technologies, devices, equipment, and immersive technologies; ensuring equipment readiness; providing user support and training; managing inventory and technology assets; and coordinating Innovation Center activities. The coordinator works closely with the Digital Health and Innovation team, clinical departments, IT teams, and operational stakeholders to support reliable and effective use of Innovation Center resources. The role supports Innovation Center technologies and program activities, including virtual reality technologies and the 3D Lab, and coordinates resources for events, training, hackathons, tours, and presentations. It provides equipment setup, configuration, testing, deployment, updates, troubleshooting, maintenance, and user assistance. The coordinator maintains inventory and utilization records, lifecycle documentation, user guides, standard operating procedures, and technical documentation; assists with purchasing and supply management; supports operational metrics and compliance; and assists clinicians, project teams, and staff in using technologies and resources. The coordinator also supports innovation projects, pilots, educational activities, workshops, demonstrations, and learning programs by coordinating logistics, technical resources, and operational support. The role helps facilitate the transfer of innovative ideas, technologies, and intellectual property from emerging pilots to practical applications, shares information about programs and achievements, participates in continuous improvement, and collaborates on special projects and program initiatives.

Requirements

Bachelor’s degree in a related or applicable field required.
At least 3 years of related professional experience required.
Experience coordinating projects, events, or operational activities across multiple stakeholders required.
One to three years of experience in healthcare, innovation programs, or relevant industries—including immersive technologies, software applications, or technology platforms—required.
One to three years of experience building collaborations and networks with Children’s team members, innovation-focused healthcare institutions, and industry experts, with operational and technical support or in innovation technology-focused environments, required.
Valid driver’s license and acceptable motor vehicle/driving record required upon hire.
Excellent organizational skills and ability to prioritize and manage multiple initiatives simultaneously.
Strong interpersonal skills and meeting facilitation abilities.
Ability to think creatively, identify problems, and propose solutions.
Strong customer service orientation and ability to support users with varying technical skill levels.
Knowledge of asset management and technology lifecycle management practices.
Ability to learn and support emerging technologies, including virtual reality, augmented reality, and 3D printing.
Ability to document procedures, create training materials, and deliver end-user education.
Ability to independently identify, diagnose, and resolve operational and technical issues.
Effective verbal and written communication skills.
Ability to accept stakeholder feedback and respond calmly, professionally, and courteously.
Strong knowledge and understanding of pediatric healthcare, including current research, medical technologies, and trends in pediatric healthcare.

Nice To Haves

Master’s degree preferred.

Responsibilities

Manage day-to-day Innovation Center operations, resources, and activities, including the Mammel Innovation Center’s virtual reality technologies and the 3D Lab.
Coordinate cross-organizational resources for events, training, hackathons, tours, and presentations, and help foster a collaborative work environment.
Set up, configure, test, deploy, update, troubleshoot, maintain, and provide first-line user support for Innovation Center technologies and equipment.
Maintain equipment readiness for virtual reality hardware, 3D printers and related equipment, computers, laptops and mobile devices, audiovisual and presentation technologies, prototyping equipment, and emerging technology platforms and peripherals.
Maintain inventory records, equipment utilization reports, and technology lifecycle documentation.
Develop and maintain user guides, standard operating procedures, technical documentation, and training materials.
Assist with purchasing requests and supply management for Innovation Center operations.
Collect and report Innovation Center utilization and operational metrics.
Ensure compliance with organizational safety, security, and equipment-use standards.
Assist clinicians, project teams, and staff in using Innovation Center technologies, resources, and best practices.
Work with the innovation team to maintain vendor relationships related to equipment and facilities.
Support communication and information sharing about innovation achievements, programs, resources, and successes.
Monitor and evaluate the impact of Innovation Center activities and participate in continuous improvement to enhance services and user experience.
Assist in designing and administering surveys and other assessment tools, and capture and analyze data for program improvement, future planning, decision-making, and reporting.
Coordinate logistics, technical resources, and operational support for innovation projects, pilots, and educational activities.
Help coordinate and facilitate the transfer of innovative ideas, technologies, and intellectual property from emerging pilots to practical applications.
Assist with innovation workshops, training programs, demonstrations, and learning activities.
Use innovation methodologies, tools, and processes to facilitate and educate team members on innovation practices.
Collaborate with the innovation team on special projects and program initiatives.