Innovation Center Coordinator / Digital Health and Innovation

Children's Hospital & Medical Center•Omaha, NE

About The Position

The Innovation Center Coordinator is responsible for the day-to-day operations, technical support, and administrative coordination of the Innovation Center, innovation program, and 3D lab. The coordinator is the primary operational resource for maintaining innovation technologies, devices, equipment, and immersive technologies; ensuring equipment readiness; providing user support and training; managing inventory and technology assets; and coordinating Innovation Center activities. The position works closely with the Digital Health and Innovation team, clinical departments, IT teams, and operational stakeholders to support reliable and effective use of Innovation Center resources. The coordinator supports Innovation Center technologies and program activities, including virtual reality technologies and the 3D Lab. Responsibilities include equipment setup, configuration, testing, deployment, updates, troubleshooting, maintenance, user assistance, inventory and lifecycle documentation, operational metrics, user guides, standard operating procedures, purchasing requests, and supply management. The role also supports organizational safety, security, and equipment-use standards; maintains vendor relationships; and helps communicate innovation achievements and assess program impact. The position coordinates logistics, technical resources, and operational support for innovation projects, pilots, educational activities, events, training, hackathons, tours, presentations, workshops, demonstrations, and learning activities. It helps facilitate the transfer of innovative ideas, technologies, and intellectual property from pilots to practical applications and supports continuous improvement of Innovation Center services and user experience.

Requirements

Bachelor’s degree in a related or applicable field.
At least 3 years of related professional experience.
Experience coordinating projects, events, or operational activities across multiple stakeholders.
1–3 years of experience in healthcare, innovation programs, or relevant industries, including immersive technologies, software applications, or technology platforms.
1–3 years of experience building collaborations and networks with Children’s team members, innovation-focused healthcare institutions, and industry experts, while providing operational and technical support or working in innovation technology-focused environments.
Excellent organizational skills and ability to prioritize and manage multiple initiatives simultaneously.
Strong interpersonal skills and meeting facilitation abilities.
Ability to identify problems and propose creative solutions.
Strong customer service orientation and ability to support users with varying technical skill levels.
Knowledge of asset management and technology lifecycle management practices.
Ability to learn and support emerging technologies, including virtual reality, augmented reality, and 3D printing.
Ability to document procedures, create training materials, and deliver end-user education.
Ability to independently identify, diagnose, and resolve operational and technical issues.
Effective verbal and written communication skills, including assisting stakeholders and issuing notifications.
Ability to accept stakeholder feedback and respond calmly, professionally, and courteously.
Strong knowledge and understanding of pediatric healthcare, including research, medical technologies, and trends in pediatric healthcare.
Valid driver’s license and acceptable motor vehicle/driving record required upon hire.

Nice To Haves

Master’s degree in a related or applicable field.

Responsibilities

Manage day-to-day operations and resources for the Innovation Center, innovation program, and 3D Lab, including guiding the center’s overall flow.
Coordinate cross-organizational resources for events, training, hackathons, tours, and presentations.
Set up, configure, test, deploy, update, maintain, and troubleshoot Innovation Center equipment and technologies; provide first-line technical support and user assistance.
Maintain inventory records, equipment utilization reports, and technology lifecycle documentation.
Develop and maintain user guides, standard operating procedures, technical documentation, and training materials.
Assist with purchasing requests and supply management for Innovation Center operations.
Support collection and reporting of Innovation Center utilization and operational metrics.
Ensure compliance with organizational safety, security, and equipment-use standards.
Assist clinicians, project teams, and staff in using Innovation Center technologies, resources, and best practices.
Maintain vendor relationships related to equipment and facilities in support of Innovation Center initiatives.
Communicate and share information about innovation achievements, programs, technology resources, and success stories.
Monitor and evaluate the impact of center activities and contribute to continuous improvement.
Assist with designing and administering surveys and other assessment tools, and use data for program improvement, planning, decision-making, and reporting.
Maintain operational readiness of virtual reality hardware, 3D printers and related equipment, computers, laptops, mobile devices, audiovisual and presentation technologies, prototyping equipment, and emerging technology platforms and peripherals.
Coordinate logistics, technical resources, and operational support for innovation projects, pilots, and educational activities.
Help coordinate and facilitate transfer of innovative ideas, technologies, and intellectual property from pilots to practical applications.
Assist with innovation workshops, training programs, demonstrations, and learning activities.
Use innovation methodologies, tools, and processes to facilitate and educate team members on innovation practices.
Collaborate on special projects and program initiatives and participate in continuous improvement activities.