Tech I Service Rep

Sun Chemical Corporation • Albany, MN

12d

About The Position

The Ink Technical Service Rep provides dedicated technical ink support to assigned customers in Ohio, New York, Michigan, and West Virginia. The role identifies and addresses customers’ technical and continuous-improvement needs and supports the delivery of products and services. It involves frequent customer-site travel, including overnight and air travel, as well as first-shift work. Travel is approximately 70%.

Requirements

• 5–10 years of ink industry experience.
• Experience with Kepner Tregoe, Six Sigma, and SunMatch.
• Experience with industry laboratory and press equipment.
• Ability to manage multiple complex projects.
• High level of pressroom and printing-process knowledge.

Responsibilities

• Lead and participate in process-improvement initiatives with customers and Sun employees, including projects focused on press throughput, color downtime, inventory and work-off management, and print quality.
• Work with end-use customers on graphic campaign changes and launches and provide job-planning expertise.
• Select products in coordination with Product Management based on end-use applications and conduct related trials.
• Research and develop custom products; coordinate product recommendations with internal Product Management; and provide fitness-for-use guidance aligned with applications, specifications, and customer processes.
• Provide training to customer employees, particularly in ink blending performance, inventory, work-off, and other basic in-house ink-blending functions.
• Report field activity in Salesforce.com and complete technical call and trial reports, including internal and external documentation.
• Submit and follow up on regional color-match laboratory requests.
• Provide emergency backfill support for Sun products if a customer suddenly loses its supplied blending.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed