Customer Service Rep I

McDonald Wholesale•Eugene, OR

2d•Onsite

About The Position

The Customer Service Representative I is an integral member of the Customer Service department. The role involves interacting with customers by telephone, email, online, or in person to provide support and information about products or services. The representative coordinates special orders, including routing, and reviews customer orders for anomalies, notifying sales or management as needed. The position is full-time, in person, with a standard 40-hour daytime workweek; one weekend day may be required.

Requirements

Proficiency in Microsoft Office, including Word and Excel.
Ability to stay calm under pressure.

Responsibilities

Interact with customers by telephone, email, online, or in person to provide support and information on products or services.
Coordinate special orders, including routing.
Review customer orders for anomalies and notify sales or management.

Benefits

Employee-only healthcare coverage.
401(k) retirement plan with a 4% employer match and a 4% annual employer contribution.
Vacation accrual of up to two weeks, with a 90-day waiting period before use; exact hours are based on actual hours worked.
Sick leave in accordance with Oregon State Sick Leave law.
Employee Assistance Program offering free support to employees and family members.
Job-related learning and development support.
Potential relocation assistance for candidates from outside the area.
Six paid holidays, including Veterans Day for service members.
Company-sponsored employee holiday party and family-friendly events.
Employee appreciation offerings such as surprise lunches, coffee, and holiday hams.