CUSTOMER SERVICE REP I
About The Position
The Customer Service Representative I is an integral part of the Customer Service department. The role involves interacting with customers by telephone, email, online, or in person to provide support and information about products or services; coordinating special orders, including routing; and reviewing customer orders for anomalies and notifying sales or management. The position is full-time and in person, with a standard 40-hour workweek during daytime hours. One weekend day may be required. The employer describes a fast-paced, customer-focused environment at McDonald Wholesale, a local, independently owned food distributor.
Requirements
- Proficiency in Microsoft Office, including Word and Excel.
- Ability to stay calm under pressure.
Responsibilities
- Interact with customers by telephone, email, online, or in person to provide support and information on products or services.
- Coordinate special orders, including routing.
- Review customer orders for anomalies and notify sales or management.
Benefits
- Employee-only healthcare coverage.
- 401(k) retirement plan with a 4% employer match and a 4% annual employer contribution.
- Vacation accrual of up to two weeks, with a 90-day waiting period before use; exact hours are based on actual hours worked.
- Sick leave in accordance with Oregon State Sick Leave law.
- Employee Assistance Program offering free support for employees and family members.
- Job-related learning and development support.
- Potential relocation assistance for candidates from outside the area.
- Six paid holidays; Veterans Day is available as a paid holiday to service members.
- Company-sponsored employee holiday party and family-friendly events.
- Employee thank-yous, including surprise lunches, coffee, and holiday hams.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
