Customer Service Rep. I

Columbia County•Public Works (Road Department), FL

2d•Onsite

About The Position

Responsible for clerical and public contact work which includes providing information and processing complaints and/or maintenance requests regarding specific or general Public Works services.

Requirements

Graduation from an accredited high school or possession of an acceptable equivalency diploma.
Two (2) years’ experience in duties involving frequent public contact and secretarial work.
A college degree may be substituted on a year-for-year basis for the required experience.
Possess a valid Florida driver’s license.
Ability to accurately type 35 WPM or better.
Knowledge of office practices and procedures
Knowledge of Business English, Spelling and Mathematics, written and oral English Communications
Ability to understand and carry out moderately complex oral and written instructions
Prior knowledge or ability to quickly grasp an overview of County services
Ability to utilize computer equipment and multiple software programs for the input and retrieval of data and routine correspondence
Ability to use office machinery
Ability to meet and deal effectively with the general public and to use tact and judgment
Ability to initiate follow-up to ensure complaints/maintenance requests are resolved in a timely and satisfactory manner
Ability to establish and maintain effective working relationships with others

Responsibilities

Answer telephone calls, refers the caller to the proper person and/or records requests for Public Works services
Responds to fax and email requests and records of information on Public Works Request Log
Communicates with Public Works supervisors regarding status of complaint/maintenance requests
Assists in processing complaint/maintenance requests utilizing computer and appropriate software from point of intake to resolution and follow-up of overdue complaint/maintenance requests
Prepares work order requests for disbursement to field personnel
Works closely with other Customer Service Representatives and Field Supervisors regarding complaint/maintenance requests
Assists in the monthly preparation of production reports to management
Assists in the filing for all complaint/maintenance requests received in the Public Works Office and routine Public Works office filing as requested
Type up Public Works correspondence, memorandums, reports, etc., as requested
Provides information to public relating to the general operations and services of the Public Works Department
Directs caller and general public to appropriate county offices relating to specific requests
Assists in special projects as requested
Provides routine and diversified secretarial work, clerically supporting other operations of the Public Works Office
Required to work during a local declared state of emergency