Customer Service Rep I

Evonik•Piscataway, NJ

About The Position

The Customer Service Rep I manages daily order activities and Order-to-Cash services for domestic shipments. This includes receiving and processing customer orders, resolving order blocks, processing change requests, overseeing order releases, and communicating with customers. The role partners with Business Managers and internal departments to help meet customer requirements and support customer satisfaction. The position also handles customer inquiries, vendor requests, quotations, billing, collections, account and master data, complaints, regulatory documentation, and shipping transactions. It supports AI and automation targets for KPI improvements and provides order information and reports to customers, Sales, and Evonik colleagues as requested.

Requirements

1–3 years of comparable work experience.
Excellent communication and decision-making skills.
Ability to manage time while handling a high-volume workload.
Self-starter with a positive attitude and ability to work effectively both as part of a team and independently.
Knowledge of SAP and related shipping documents and logistical movements.
Demonstrated PC and CRM capability.
Bachelor’s degree in a related field is preferred.
Customer support experience within the chemical industry is strongly preferred.
SAP experience is a plus.
Understanding of customer service, logistics, and regulatory functions is preferred.

Nice To Haves

Bachelor’s degree in a related field.
Customer support experience within the chemical industry.
Understanding of customer service, logistics, and regulatory functions.
SAP experience.

Responsibilities

Manage Order-to-Cash processes for domestic orders, including samples.
Handle off-line locations, perform shipping transactions, and prepare required paperwork in accordance with DOT compliance.
Work toward AI and automation targets for KPI improvements.
Receive and process customer inquiries.
Coordinate vendor requests, receipts and accuracy, customer quotations, system entry, and maintenance of customer and cupset price master data records.
Bill customers daily and monthly and manage overdue accounts and collections.
Create and manage customer account and master data in SAP.
Research and resolve vendor and customer remittance differences and invoice nonpayment; monitor and collect open items using the Collections database and SAP transactions and tools.
Record, review, and resolve customer complaints by working with relevant areas to identify root causes and develop appropriate solutions.
Manage regulatory matters and documentation requirements, including certificates of analysis and labels, to ensure compliance.
Provide customers, Sales, and Evonik colleagues with order information and reports upon request.
Manage daily order activities, including order review and processing, order blocks, change requests, and order releases.
Communicate with customers and partner with Business Managers and internal departments to support customer satisfaction.