Customer Service Rep I

Patterson Dental Supply•Dalhart, TX

1d•Onsite

About The Position

As a Customer Service Representative I (CSR I), you assist internal and external customers and sales representatives with order entry, working professionally, skillfully, and efficiently. The role processes customer transactions, maintains customer and territory records, supports timely shipments and regulatory compliance, and provides customer service and sales support. The position is based in an office environment and may involve minimal local travel for sales ride-alongs or training.

Requirements

High school degree or equivalent.
Exceptional customer service and organizational skills.
Accuracy and strong attention to detail.
Effective verbal, written, and interpersonal communication skills.
General computer proficiency, including knowledge of MS Office.

Nice To Haves

Associate’s degree or an equivalent combination of education and experience.
Proficiency in SAP or a related ERP system.

Responsibilities

Accurately process customer transactions in the order-entry system, including orders, quotes, and returns.
Maintain accurate customer, territory, and facility records, and document customer interactions.
Generate reports.
Monitor scheduled shipment dates to support timely delivery.
Ensure regulatory guidelines are met in accordance with company, state, and federal policies.
Understand and adhere to Accounts Receivable policies and practices.
Verify prices and terms according to standard procedures and customer profitability profiles.
Multitask across multiple computer systems and communication platforms.
Maintain current knowledge of company products, policies, and procedures.
Build strong working relationships across business functions, with customers, and with manufacturing partners.
Provide customer service and sales support by responding to queries, answering questions, and resolving problems in a timely manner.
Communicate relevant information received from customers to outside sales representatives or appropriate management.
Identify customer requirements and expectations to recommend specific products or solutions.
May place outbound calls to existing customers to suggest additional products and increase sales and services.
Perform other duties as assigned.

Benefits

Full medical, dental, and vision benefits
Integrated wellness program
401(k) match retirement savings plan
Paid time off (PTO)
Holiday pay and floating holidays
Volunteer time off (VTO)
Educational assistance program
Full paid parental and adoption leave
LifeWorks employee assistance program
Patterson Perks Program
Competitive benefits and unique incentive programs and rewards for eligible employees