Initial Processing Division Operations Manager

Patent and Trademark Office•Alexandria, VA

16h•Onsite

About The Position

This position is in the United States Patent and Trademark Office (USPTO), Office of the Commissioner for Patents, Deputy Commissioner for Patents, Office of Patent Application Processing, Initial Processing Division. The physical worksite is in Alexandria, Virginia, and in-person presence is required for on-site functions. Situational telework may be available at agency or business-unit discretion; the agency currently allows 52 hours of telework per leave year. The Operations Manager monitors the Division’s progress toward goals, evaluates accomplishments, and adjusts operations as appropriate. The position balances employee workloads and tasks based on workflow, skills, program issues, deadlines, and completion time frames. It also resolves work problems presented by subordinate supervisors, develops performance standards, and evaluates subordinate supervisors. The manager plans and coordinates major changes arising from reengineering, automation, and new rules or requirements, including changes that significantly depart from established review, examination, and processing procedures.

Requirements

Must be a United States citizen or national.
Must have one full year (52 weeks) of specialized experience equivalent to GS-12 in the Federal service.
Specialized experience must include improving workflows to increase organizational productivity or service delivery; monitoring performance against established goals and implementing corrective actions; and developing performance standards, reviewing employee evaluations, and recommending personnel actions involving selections, training needs, and awards.
Must meet all eligibility and qualification requirements by the announcement closing date, including time-in-grade/band requirements.
Must pass a background investigation and fingerprint check; the position is a moderate-risk Public Trust position.
Must be registered for Selective Service, if applicable.
May be required to complete a one-year supervisory probationary period.
Presence at the Alexandria, Virginia campus is required for on-site functions; situational telework may be available under agency policy and business-unit discretion.
Education may not be substituted for specialized experience at this grade level.

Responsibilities

Monitor the Division’s progress toward goals, evaluate overall accomplishments, and make appropriate adjustments.
Identify, distribute, and balance workloads and tasks among employees according to workflow, skill levels, program issues under review, deadlines, and completion time frames.
Make decisions on work problems presented by subordinate supervisors.
Develop performance standards and evaluate subordinate supervisors.
Plan and coordinate implementation of major changes resulting from reengineering, automation, and new rules and requirements, including changes that depart significantly from routine procedures.