Infusion Patient Coordinator

ARIZONA ARTHRITIS & RHEUMATOLOGY ASSOCIATES PC•Phoenix, AZ

27d

About The Position

Arizona Arthritis & Rheumatology Associates, P.C. is seeking an ambitious, friendly, positive, and compassionate Infusion Patient Coordinator. The role serves as the primary patient liaison for the infusion department, coordinating patient care from initial consultation through ongoing treatment. It focuses on delivering an exceptional patient experience through scheduling, provider coordination, and treatment readiness. The coordinator conducts infusion consultations and educates patients about the infusion process, treatment expectations, appointment requirements, and clinic procedures. The role manages infusion and injection scheduling, coordinates provider and laboratory appointments, supports safe and efficient infusion chair utilization, and maintains treatment intervals according to provider orders. Before scheduling treatment, the coordinator verifies required laboratory clearance, clinical documentation, and financial clearance from the Prior Authorization Coordinator. The coordinator also supports providers during consultations, works with nursing staff on treatment plans, obtains missing documentation, communicates treatment and scheduling updates, and escalates clinical concerns to licensed staff. Electronic health record duties include managing infusion-related messages, documenting patient communications, maintaining scheduling records, updating appointment notes and treatment information, and routing clinical questions appropriately.

Requirements

Patient scheduling
Infusion operations
Medical terminology
Electronic medical records
HIPAA compliance
Exceptional customer service
Communication
Organization
Time management

Responsibilities

Serve as the primary point of contact for infusion patients.
Conduct infusion consultations and educate patients on the infusion process, treatment expectations, appointment requirements, and clinic procedures.
Build positive relationships with patients throughout their course of therapy.
Respond to patient inquiries and coordinate appropriate follow-up.
Schedule new and established infusion and injection appointments.
Coordinate provider visits, laboratory appointments, and infusion treatments.
Maximize infusion chair utilization while maintaining safe scheduling practices.
Maintain treatment intervals according to provider orders.
Manage cancellations, reschedules, and waitlists to reduce treatment delays.
Coordinate urgent and same-week infusion requests.
Review future schedules to identify scheduling opportunities and capacity concerns.
Verify required laboratory clearance, clinical documentation, and financial clearance before scheduling treatment.
Support providers during infusion consultations and coordinate treatment plans with nursing staff.
Obtain missing provider documentation when necessary.
Communicate scheduling changes and treatment updates.
Escalate clinical concerns to licensed staff.
Manage infusion-related EHR messages and document patient communications.
Maintain scheduling documentation and update appointment notes and treatment information.
Route clinical questions appropriately.