Infusion Patient Care Coordinator

Soleo Health • Pewaukee, WI

19h • Onsite

About The Position

Soleo Health is seeking a full-time Infusion Patient Care Coordinator to support its Specialty Infusion Pharmacy in Pewaukee, Wisconsin. This onsite role enters clinical information into the clinical management system for billing and coordinates scheduling and related nursing department activities, including inter-agency care coordination, incoming calls, program information, and referral processing. The coordinator plans and organizes delivery of patient care by staff and maintains accurate, efficient schedules for patient care teams.

Following AIS visits, the coordinator meets with patients to arrange their next appointment, confirm their understanding of upcoming care, and support timely medication dispensing and care coordination. The role also gathers patient feedback through a brief satisfaction survey and contributes to a positive in-clinic patient experience.

The position is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. It is 100% onsite; remote and hybrid work are not available.

Requirements

• Prior healthcare scheduling experience.
• Ability to work onsite and interact directly with patients in a clinical setting.
• Strong communication skills.
• Ability to prioritize and multitask.
• Basic computer skills, including Microsoft Excel, Word, and Outlook.
• High school diploma or equivalent.

Nice To Haves

• Home infusion experience.

Responsibilities

• Receive medication referrals and collect insurance information through various methods.
• Enter data and generate daily office communications.
• Contact referral sources, patients, and prescribers’ offices to obtain information needed for benefit verification or prior approvals.
• Call patients or doctors’ offices to communicate care status.
• Collaborate with prescribers on payor denial appeals.
• Serve as the single point of contact for referral activity involving internal customers, manufacturers and HUBs, patients, prescribers, and referral sources.
• Provide timely, accurate customer service to internal and external customers.
• Ensure patients are appropriately notified of financial responsibility, benefit coverage, and payor authorization for services.
• Serve as the main point of contact for the nursing department and manage multiple tasks while remaining calm under pressure.
• Coordinate and plan nursing department schedules, maintaining accuracy and efficiency.
• Use knowledge of the geographical area to coordinate nursing visits efficiently.
• Communicate patient needs for external agency support when necessary to help ensure timely care.
• Collaborate with internal departments and external partners to foster and maintain effective relationships.
• Support client satisfaction and account retention.
• Meet with patients in person after AIS visits to schedule their next appointment before they leave.
• Confirm patients understand their next visit and ensure accurate scheduling.
• Ask patients about their appointment experience and request completion of a brief satisfaction survey.
• Support the in-clinic patient experience and customer satisfaction outcomes.

Benefits

• Competitive wages
• 401(k) with a match
• Referral bonus
• Paid time off
• Company culture
• Annual merit-based increases
• No weekends or holidays
• Paid parental leave options
• Medical, dental, and vision insurance plans
• Company-paid disability and basic life insurance
• Health Savings Account and Flexible Spending Account options, including dependent care
• Education assistance program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED