Outpatient Infusion Office Coordinator

Mohawk Valley Health System•City of Utica, NY

2d•$19 - $25

About The Position

The Medical Office Coordinator provides indirect patient care in an office setting and coordinates phone calls, appointments, prescription authorizations, and provider schedules as an integral member of the patient’s care team. The coordinator maintains knowledge of medical terminology, distinguishes clinical from non-clinical matters, and forwards clinical matters to the appropriate clinical staff or provider.

Requirements

High school diploma or equivalent.
1–2 years of experience in a healthcare-related setting.
Demonstrated ability to prioritize work and communicate effectively.
Strong computer skills.

Nice To Haves

Experience with insurance company rules and regulations.
Knowledge of medical terminology.

Responsibilities

Ensure charts, documents, and clinical testing are prepared, coordinated, and completed before the patient’s next appointment.
Work as a clerical member of the patient’s care team.
Use phone notes for all communication and documentation between the coordinator and patients.
Answer phone calls professionally and refer calls to clinical staff when appropriate.
Review the schedule daily, identify problem areas, and communicate them to the Practice Manager.
Handle prior authorizations for medications.
Perform order entry, including entering orders and medication referrals and clarifying orders with providers.
Retrieve records from all sources for follow-up appointments.
Fax tests, records to providers or patients, signed orders, and other materials.
Complete forms, obtain provider signatures, make copies, and send forms to recipients.
Enter prescription refill requests and phone in, fax, or mail prescriptions as directed by the provider.
Work referrals to ensure timely scheduling of testing, new consultations, and other appointments.
Manage provider schedules, including canceling and rescheduling appointments as needed.
Cross-train in other clerical positions, as applicable.
Send letters to patients regarding normal test results.
Send letters to insurance companies appealing denied services or medications.
Facilitate provider-to-provider calls.
Perform other duties as required.