Infusion Patient Care Tech/Receptionist - Per Diem

WASHOE BARTON MEDICAL CLINIC•Gardnerville, NV

9d•Onsite

About The Position

This position is accountable to perform clerical duties, act as a unit receptionist, coordinate unit/patient activities with other departments via proper use of the computer and telephone, and maintain an orderly and efficient station relating to the Infusion Center. The role performs and coordinates a variety of functions relating to registration, admitting, and discharging. Duties include greeting patients and visitors, scheduling appointments, and assisting nursing staff with basic patient care activities and telemedicine.

Requirements

High School education or equivalent
BLS required
Professional customer service skills
Knowledge of basic medical terminology, proper grammar, and spelling
Basic computer skills required
Basic arithmetic skills
Basic office equipment knowledge
Good organizational and multi-tasking skills

Nice To Haves

Previous unit clerk experience preferred
Medical terminology and/or medical experience preferred
Ability to read and communicate in English
Bilingual abilities preferred

Responsibilities

Perform clerical duties.
Act as a unit receptionist.
Coordinate unit/patient activities with other departments.
Maintain an orderly and efficient station relating to the Infusion Center.
Perform and coordinate functions relating to registration, admitting, and discharging.
Greet all patients and visitors according to CVH customer service standards.
Schedule appointments.
Assist nursing staff with basic patient care activities and telemedicine.
Communicate all pertinent questions and answers related to the registration process.
Maintain up-to-date and accurate documentation.
Scan all documents in a timely manner, as per medical records protocols.
Assist with order entry for Infusion Center patients.
Maintain computer skills needed for registering, verifying and authorizing patient accounts.
Understand all registration processes and maintain current skills.
Maintain accurate computer records.
Review the department's record keeping system and recommend changes and/or updates as needed.
Check patients in as they arrive and have them sign consent.
Check vital signs on each patient after they have rested.
Ask patients if they would like refreshments.
Get pillows and blankets for patients as needed.
Answer phones.
Fax lab results to MD’s (after RN review and input).
Make copies of forms as needed.
Ensure patient packets are complete with HAR, arm band and current order prior to the following day.
Answer and direct phone calls in a professional manner.
Demonstrate professional phone etiquette.
Use good organizational and multi-tasking skills.
Communicate daily with personnel from all departments for scheduling diagnostic tests and treatments, ordering diets, and requisitioning medical supplies.
Be familiar with standard operating procedures in ancillary departments to schedule diagnostic tests and treatments without conflict.
Communicate daily with physicians, nurses, visitors, and patients.
Communicate daily with outside resources such as pharmacies, outpatient clinics, physician offices, and home health organizations to arrange follow-up care, medication delivery, and tests.
Order office supplies.
Stock food and linen.
Monitor status of referrals and authorizations to schedule patients timely.