Infusion Patient Care Coordinator

Soleo Health•Mobile, AL

25d•Onsite

About The Position

Soleo Health is hiring a full-time Infusion Patient Care Coordinator to support its Specialty Infusion Pharmacy in Mobile, Alabama. The position enters clinical information into a clinical management system to support billing and coordinates scheduling activities and related tasks for the nursing department. It also supports inter-agency care coordination, responds to incoming calls, promotes agency programs, provides information, and processes referrals. The role requires planning, organizing, and coordinating patient care delivery and maintaining accurate, efficient schedules for patient care teams. Following AIS visits, the coordinator meets with patients in person to arrange their next appointment, confirm their understanding of the visit, and support timely medication dispensing and care coordination. The role also gathers feedback about the appointment experience and requests completion of a brief satisfaction survey. This is a 100% onsite role in Mobile, Alabama; remote and hybrid work are not available. The schedule is 40 hours per week, Monday through Friday, 9:00 a.m. to 5:30 p.m., with no weekends or holidays.

Requirements

Prior healthcare scheduling experience.
Ability to work onsite and interact directly with patients in a clinical setting.
Strong communication skills.
Ability to prioritize and multitask.
Basic computer skills, including Microsoft Excel, Word, and Outlook.
High school diploma or equivalent.

Nice To Haves

Home infusion experience preferred.

Responsibilities

Receive medication referrals and collect insurance information through various methods.
Enter data and generate daily office communications.
Contact referral sources, patients, or prescribers’ offices to obtain information needed for benefit verification or prior approvals.
Call patients or doctors’ offices to communicate care status.
Collaborate with prescribers on payor denial appeals.
Serve as the single point of contact for referral activity with internal customers, manufacturers and HUBs, patients, prescribers, and referral sources.
Provide timely, accurate customer service to internal and external customers and resolve requests.
Ensure patients are appropriately informed about financial responsibility, benefit coverage, and payor authorization for services.
Serve as the nursing department’s main point of contact and manage multiple tasks calmly under pressure.
Plan and coordinate nursing department schedules, maintaining their accuracy and efficiency.
Use knowledge of the geographical area to schedule and coordinate nursing visits efficiently.
Communicate patient needs for external agency support when needed to promote timely care.
Collaborate with internal departments and external partners to maintain effective relationships across departments and the company.
Support client satisfaction and account retention.
Meet patients in person after AIS visits to schedule their next appointment before they leave.
Confirm patients understand their next visit and ensure accurate scheduling for timely medication dispensing and care coordination.
Ask patients about their appointment experience and request completion of a brief satisfaction survey.
Support the in-clinic patient experience and customer satisfaction outcomes.