Infrastructure Technician II

Black Box • Chandler, AZ

13d

About The Position

The Infrastructure Technician II provides team leadership and supervision while installing, servicing, troubleshooting, and repairing structured cabling and related communications infrastructure. The role involves physical installation and removal of cabling components, cabinets, pathway systems, equipment, racks, and other infrastructure materials. It also includes work with low-voltage category and fiber-optic cabling, communications equipment, and related systems, including Category 5, Enhanced Category 5, and Category 6 structured cable distribution systems.

The technician conducts infrastructure surveys and design, prepares bills of materials for labor and materials, executes project milestones and test plans, and completes project closeout packages. Closeout documentation includes test results, as-built documentation, photographs, and quality audits. The role also requires timely completion of written and electronic company documentation, including time reporting, work-order progress and completion records, and time-and-materials records for client service-level agreements.

Requirements

• Associate degree, certification in a technology services or technical discipline, or equivalent work experience.
• At least 5 years of combined experience in a Site Support Technician and/or Infrastructure Technician role, or similar experience.
• Basic computer skills.
• Ability to install, terminate, and test low-voltage cables, including twisted-pair, coaxial, power-limited tray, stranded and solid-conductor low-voltage, and fiber-optic cables.
• Ability to install cable pathways and conveyances, such as ladders, trays, and support systems, and through-wall penetration systems.
• Advanced knowledge of terminology for installation and service of cabling infrastructure for telecom, data, security, and wireless systems.
• Advanced knowledge of industry standards, including BICSI, ANSI, EIA/TIA, and local and National Electric Code requirements.
• Advanced knowledge of publications and practices pertaining to standard cabling for telecom, data, security, and wireless systems, engineering, and federal, state, and local safety standards.
• Mechanical aptitude and ability to read blueprints and architectural, mechanical, and electrical documents.
• Ability to read and interpret floor plans, wiring diagrams, and other installation documentation.
• Ability to carry up to 30 pounds and lift up to 50 pounds.
• Ability to climb ladders and work from heights.

Nice To Haves

• CNET CNCI certification.
• BICSI Installer (INST1) certification.
• BICSI Installer 2 copper/fiber (INSTC/INSTF) certification.
• BICSI Technician (TECH) certification.
• Manufacturer certifications.
• Valid driver’s license may be required.

Responsibilities

• Provide team leadership and supervision.
• Install and remove structured cabling components, cabinets, cable-tray pathway systems, equipment, racks, and related communications infrastructure materials.
• Supervise and perform installation and service of low-voltage category cabling, fiber-optic cabling, communications cabling and equipment, and other low-voltage systems.
• Evaluate, diagnose, and troubleshoot cabling infrastructure systems and perform repairs as needed.
• Prepare bills of materials for materials and labor.
• Conduct infrastructure surveys and design.
• Execute project milestones and test plans.
• Complete project closeout deliverables, including test results, as-built documentation, photographs, and quality audits.
• Complete required written and electronic documentation according to company standards, including time reporting, work-order progress and completion, and time-and-materials records for client service-level agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree