Infrastructure Technician I

Black Box•Chandler, AZ

12d

About The Position

The Infrastructure Technician I installs, services, upgrades, and repairs low-voltage cabling infrastructure, fiber-optic cabling, communications cabling and equipment, and related systems. The role includes diagnosing infrastructure issues, coordinating with operations team members, communicating work-order status and procedures to management, completing written and electronic documentation, and requesting supplies as needed. The technician may respond to emergencies during or after hours to address client concerns and meet service-level agreements. The role also involves transporting tools and materials to client sites, attending job-related meetings and training, meeting established performance targets, and performing other duties assigned by management. The position requires an associate degree or certification in a technical discipline, or equivalent work experience, and at least two years of experience installing, servicing, and maintaining low-voltage cabling systems. The technician must be able to install, terminate, and test multiple types of copper and fiber-optic cable, understand relevant cabling terminology and standards, read technical and architectural documents, and provide effective customer service. A valid driver’s license and ability to safely drive company vehicles are required. The work has substantial physical and sensory demands. It may require lifting approximately 50 pounds frequently and approximately 100 pounds occasionally, along with sitting, handling tools and objects, reaching, standing, walking, and occasionally climbing, balancing, stooping, kneeling, crouching, or bending. Visual abilities include near, midrange, and far acuity, peripheral vision, depth perception, focus adjustment, and color vision; the role also requires speaking and hearing.

Requirements

Associate degree or certification in a technology services or technical discipline, or equivalent work experience.
At least two years of experience installing, servicing, and maintaining low-voltage cable infrastructure systems, including Category 3, Category 5, Enhanced Category 5, Category 6, and fiber-optic structured cable distribution systems.
Ability to install, terminate, and test low-voltage and fiber-optic cables, including twisted-pair, coaxial, power-limited tray, stranded and solid conductor low-voltage, and single-mode and multimode fiber-optic cables.
Comprehension of terminology related to cabling infrastructure installation and service for telecommunications, data, security, and wireless systems.
Working knowledge of BICSI, ANSI, EIA/TIA, and local and National Electric Code standards.
Comprehension of publications and practices pertaining to standard cabling for telecommunications, data, security, and wireless systems, engineering, and federal, state, and local safety standards.
Strong customer and client service orientation, with effective communication and interpersonal skills, including tact and diplomacy.
Mechanical aptitude and ability to read blueprints and architectural, mechanical, and electrical documents.
Reliability and dependability, including completing tasks on time with minimal supervision, punctuality and attendance, and informing appropriate individuals when work will not be completed within the agreed timeframe.
Valid driver’s license and ability to safely drive company vehicles.
Ability to meet the listed physical demands, including lifting, handling tools, reaching, standing, walking, and occasional climbing, balancing, stooping, kneeling, crouching, or bending.
Required visual abilities include near, midrange, and far acuity, peripheral vision, depth perception, focus adjustment, and color vision; speaking and hearing abilities are also required.

Nice To Haves

Industry- or manufacturer-specific experience and/or certifications, such as BICSI, Panduit, CommScope, Siemens, Corning, Leviton, Ortronics, audiovisual, fiber-optic, or paging experience.
Healthcare-specific certifications and experience when required, such as infection control, safety, or bloodborne pathogens certifications.

Responsibilities

Install and service low-voltage category cabling, fiber-optic cabling, communications cabling and equipment, and related low-voltage systems.
Evaluate, diagnose, and troubleshoot cabling infrastructure systems and make repairs as necessary.
Upgrade and add to cabling infrastructure systems to increase functionality and usability.
Coordinate with NACS Operations team members to complete projects and work orders efficiently.
Inform operations management about procedures and work-order status to support decisions, appropriate action, and OSHA compliance.
Complete required written and electronic documentation, including time reporting, work-order progress and completion, and time-and-material records for client SLAs.
Request equipment and supplies as needed to maintain inventory and ensure required items are available.
Respond to emergency situations during or after hours to resolve immediate client concerns and meet SLAs.
Transport tools, equipment, supplies, and other items to ensure required materials are available at client sites.
Attend meetings, workshops, training, and seminars to convey or gather information needed for job duties.
Achieve performance targets established by leadership for applicable Key Performance Indicators.
Perform other duties as assigned by management.