Infrastructure Technician I

Black Box•Chandler, AZ

13d

About The Position

The Infrastructure Technician I installs, services, troubleshoots, repairs, upgrades, and adds low-voltage cabling infrastructure, communications equipment, and related systems. Systems include Category 3, Category 5, Enhanced Category 5, Category 6, and fiber optic structured cable distribution systems. The role coordinates with North American Commercial Services (NACS) Operations team members, keeps operations management informed about work orders and procedures, completes required written and electronic documentation, and requests equipment and supplies as needed. The technician may respond to emergencies during or after hours to resolve client concerns and meet service-level agreements, and transports tools, equipment, and supplies to client sites. The role also includes attending meetings and training, achieving leadership-established performance targets, and performing other duties assigned by management. The position requires an associate degree or certification in a technology services or technical discipline, or equivalent work experience, plus at least two years of experience installing, servicing, and maintaining low-voltage cable infrastructure systems. The technician must be able to install, terminate, and test low-voltage and fiber optic cables, understand relevant cabling terminology and industry standards, provide effective client service, read technical documents, and safely drive company vehicles. The job has heavy physical demands, including frequently lifting up to approximately 50 pounds and occasionally lifting up to approximately 100 pounds. It requires various visual capabilities, speaking and hearing, hand coordination, and regular or frequent sitting, standing, walking, reaching, and handling tools or objects; climbing, balancing, stooping, kneeling, crouching, or bending may be required occasionally.

Requirements

Associate degree or certification in a technology services or technical discipline, or equivalent work experience.
At least 2 years of experience installing, servicing, and maintaining low-voltage cable infrastructure systems, including Category 3, Category 5, Enhanced Category 5, Category 6, and fiber optic structured cable distribution systems.
Ability to install, terminate, and test low-voltage and fiber optic cables, including twisted pair, coax, power limited tray cable, stranded and solid conductor low-voltage cable, and single-mode and multimode fiber optic cables.
Comprehension of terminology related to installation and service of cabling infrastructure for telecom, data, security, and wireless systems.
Working knowledge of BICSI, ANSI, EIA/TIA, and local and National Electric Code industry standards.
Comprehension of publications covering standard cabling practices for telecom, data, security, and wireless systems, engineering, and federal, state, and local safety standards.
Strong customer/client service orientation and effective communication and interpersonal skills, including tact and diplomacy.
Mechanical aptitude and ability to read blueprints and architectural, mechanical, and electrical documents.
Reliability and dependability, including completing tasks on time with minimal supervision, punctuality and attendance, and notifying appropriate individuals when work will not be completed within the agreed timeframe.
Valid driver’s license and ability to safely drive company vehicles.

Nice To Haves

Industry- or manufacturer-specific experience and/or certifications, such as BICSI, Panduit, CommScope, Siemens, Corning, Leviton, Ortronics, AV, fiber optic, or paging.
Healthcare-specific certifications and experience when required, such as infection control, safety, or bloodborne pathogens certifications.

Responsibilities

Install and service low-voltage category cabling, fiber optic cabling, communications cabling and equipment, and related low-voltage systems.
Evaluate, diagnose, and troubleshoot cabling infrastructure systems and perform repairs as necessary.
Upgrade and add to cabling infrastructure systems to increase functionality and usability.
Coordinate with NACS Operations team members to complete projects and work orders efficiently.
Inform operations management about procedures and work-order status to support decisions, appropriate action, and OSHA compliance.
Complete required written and electronic documentation, including time reporting, work-order progress and completion, and time-and-materials records for client SLAs.
Request equipment and supplies as needed to maintain inventory and ensure required items are available.
Respond to emergency situations during or after hours to address immediate client concerns and meet SLAs.
Transport tools, equipment, supplies, and other items to ensure materials are available at client sites.
Attend meetings, workshops, training, and seminars to convey or gather information needed for job functions.
Achieve performance targets established by leadership for applicable KPIs.
Perform other duties as assigned by management.